Proactive SaaS Support Engineer - Automation & Docs

Tech Rise; Den Haag; On-site; EUR 40,000 - 60,000; Full time

Job summary

A technology company in the Netherlands is looking for a Support Engineer to provide first and second line support to customers. In this role, you will own the support processes, develop documentation, and work collaboratively with product and engineering teams to resolve issues. The ideal candidate has 2-4 years in SaaS support and is comfortable with APIs and support tools like Jira and Zendesk. A strong sense of ownership and excellent communication skills are essential for success in this position.

Qualifications

• 2–4 years in SaaS support (1st/2nd line).
• Strong ownership, follow-up, and closure mindset.
• Track record of turning recurring issues into structural fixes.

Responsibilities

• Handle first- and second-line support across all channels.
• Take full ownership of issues through to resolution.
• Maintain accurate internal and customer-facing documentation.

Skills

SaaS support experience

API knowledge

Excellent communication

Problem-solving mindset

Tools

Jira

Intercom

Zendesk

Job description

A technology company in the Netherlands is looking for a Support Engineer to provide first and second line support to customers. In this role, you will own the support processes, develop documentation, and work collaboratively with product and engineering teams to resolve issues. The ideal candidate has 2-4 years in SaaS support and is comfortable with APIs and support tools like Jira and Zendesk. A strong sense of ownership and excellent communication skills are essential for success in this position.