ROI-Driven Customer Success Manager (Hybrid Amsterdam)

Workiva Inc.; Amsterdam; Hybrid; EUR 60,000 - 75,000; Full time

Job summary

Workiva Inc. in Amsterdam is seeking a Customer Success Manager to guide post-sale accounts, drive adoption, and maximize ROI across the Workiva Platform.

You will collaborate with Services, Support, Marketing and Sales to ensure onboarding, training, and ongoing success, with a hybrid work arrangement in Amsterdam and travel up to 10% as needed.

Strong communication, problem solving and a proactive mindset are essential to help named accounts renew and expand opportunities.

Qualifications

• Undergraduate degree or equivalent combination of experience and education.
• 2 years of related experience in Customer Success, Account Management or Sales.
• Experience with SaaS and long-term customer relationships preferred.

Responsibilities

• Drive customer adoption of Workiva solutions.
• Ensure continuous ROI to your customers.
• Consult on best practices, workflows, and management reviews.
• Develop multi‑purpose relationships throughout customer organizations.
• Identify risks within named accounts & take appropriate actions to manage and/or escape to an efficient resolution.
• Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams.
• Work with Sales to understand the details of upcoming renewals.
• Teach customers how to use the Workiva Platform.
• Use customer management tools to track customer communication, issues, and metrics.

Skills

Customer success

Account management

Relationship building

Consultative selling

Education

Bachelor's degree or equivalent

Job description

Workiva Inc. in Amsterdam is seeking a Customer Success Manager to guide post-sale accounts, drive adoption, and maximize ROI across the Workiva Platform.

You will collaborate with Services, Support, Marketing and Sales to ensure onboarding, training, and ongoing success, with a hybrid work arrangement in Amsterdam and travel up to 10% as needed.

Strong communication, problem solving and a proactive mindset are essential to help named accounts renew and expand opportunities.