Remote Customer Success Manager: Drive Adoption & ROI

Workiva Inc.; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Travel up to 10%

Job summary

Workiva is seeking Customer Success Managers to be the primary post-sale contact for clients, managing the full lifecycle and driving ROI with the Workiva Platform.

You will onboard, train, and support customers, develop relationships with management and stakeholders, and collaborate with Services, Support, Marketing, and Sales to drive adoption.

You will focus on growing opportunities within named accounts and ensuring customers achieve milestones across the Customer Journey.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• 2 years of related experience (Customer Success, Customer Service, Account Management or Sales).
• Experience supporting a SaaS application preferred.
• Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations.

Responsibilities

• Drive customer adoption of Workiva solutions.
• Ensure continuous ROI to your customers.
• Consult on best practices, workflows, and management business reviews.
• Develop multi-purpose relationships throughout customer organizations.
• Identify risks within named accounts & take appropriate actions to manage and/or escape to an efficient resolution.
• Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans.
• Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams.
• Work with Sales to understand the details of upcoming renewals.
• Teach customers how to use the Workiva Platform.
• Use customer management tools to track customer communication, issues, and metrics.

Skills

Customer Success

Account Management

Communication

Problem Solving

Time Management

Education

Bachelor's degree

Advanced degree considered

Job description

Workiva is seeking Customer Success Managers to be the primary post-sale contact for clients, managing the full lifecycle and driving ROI with the Workiva Platform.

You will onboard, train, and support customers, develop relationships with management and stakeholders, and collaborate with Services, Support, Marketing, and Sales to drive adoption.

You will focus on growing opportunities within named accounts and ensuring customers achieve milestones across the Customer Journey.