Customer Success Manager | Amsterdam Hybrid

Workwize; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work environment

Quality equipment

Pension scheme

ClassPass membership

Team bonding events

Job summary

Workwize is seeking a Customer Success Manager to own the complete customer lifecycle, from delivery through adoption and renewal. You will build strong client relationships, drive expansion opportunities, and collaborate across teams to optimize processes.

The role requires a client-focused, data-driven mindset and excellent English communication. Ideal candidates have 4+ years in SaaS client-facing roles, proficiency in PowerPoint and Excel, and experience with CRM systems like HubSpot.

Qualifications

• 4+ years in a client-facing role, preferably SaaS.
• Commercially driven with strong value-based conversations.
• Excellent English, both written and verbal, at business level.

Responsibilities

• Own the complete customer lifecycle from delivery to renewal.
• Strengthen relationships through proactive engagement and adoption.
• Identify upsell/cross-sell opportunities and drive revenue growth.
• Leverage data to guide value-driven discussions with clients.

Skills

PowerPoint

Excel

English communication

Analytical mindset

Client-facing experience

Sales experience

Education

Bachelor’s or Master’s degree

Tools

HubSpot

Job description

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role

We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment’s notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients’ needs differ, the solutions and your approach will differ as well.

Responsibilities

Drive customer success and satisfaction:

• Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services


• Strengthen relationships by prioritizing engagement with customers

Establish revenue growth by utilizing expansion potential:

• Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling


• Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential

Required Skills & Qualifications

• Bachelor’s or Master’s degree (or a compelling reason for not completing one)


• 4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment


• Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients


• Strong problem-solving abilities and analytical mindset


• Proficiency in PowerPoint and Excel


• Exceptional attention to detail


• Experience in data analysis and interpretation


• Excellent English communication skills (written and verbal) at a business-professional level

The Right Mindset

• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment


• Commercial driven


• You are a caring person, that wants to make a difference for customers


• Thorough & analytical; you are eager to use the data to identify possibilities to support the clients


• The ability to present to Executives and Key Decision-makers


• Transparent & Honest; you mean what you say and are not afraid to express yourself


• Experience using CRM systems, HubSpot experience being a plus


• You are a natural-born team player who is open to everything and everyone


• Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home

Workwize Offers

• Flexible hybrid work environment.


• Top-notch tools and equipment provided.


• Vibrant, entrepreneurial culture with opportunities for growth.


• Off-sites and multi-yearly team bonding events.


• Team lunches and surprise events to keep things fun.


• Pension scheme.


• The chance to shape how AI is used across an entire product, not just bolt it onto a feature.


• Classpass corporate membership.

Our Team

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.

We are looking forward to meeting you and discover if there is a match with the Workwize team!