Customer Returns Administrator

Neways Electronics International; Son en Breugel; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

27 vacation days

13 ADV days

8% holiday allowance

Pension scheme

Informal working atmosphere

Job summary

Neways Electronics International in the Netherlands is seeking a Customer Return Administrator to join the Circular Service Center. You will handle administrative and operational processing of customer returns, ensuring timely registration, tracking, and handling within agreed lead times.

You will collaborate with customers, logistics partners, repair departments, and internal teams to maintain control over return flows and deliver professional service.

Qualifications

• MBO level education in administration or logistics.
• Experience with logistics and automated systems.
• Proficiency with Word and Outlook.
• Strong administrative skills and quality awareness.
• Fluent Dutch and basic English.
• Understanding of internal logistics processes.
• Sociable with responsibility for self and team.
• Forklift and reach truck certification is an advantage.

Responsibilities

• Processing of returned goods accurately and timely.
• Manage inventory physically and administratively.
• Coordinate return shipments to suppliers.
• Perform inventory checks and resolve discrepancies.
• Support ongoing operational processes within the RMA team.
• Contribute to a safe, organized, and efficient work environment.
• Identify improvement opportunities and support circular services development.

Skills

Logistics experience

Administrative skills

Dutch language (advanced)

English (basic)

Education

MBO level education

Tools

Microsoft Word

Outlook

PC proficiency

Job description

Are you detail-oriented and administratively strong? Join Neways as a Customer Return Administrator and help ensure an efficient and professional returns process within our Circular Service Center.

This is how you make an impact

As a Customer Return Administrator, you are responsible for the administrative and operational handling of customer returns. You ensure that returned products are correctly registered, monitored, and processed within agreed lead times. You will work closely with customers, logistics partners, repair departments, and internal stakeholders.

Thanks to your structured approach, we maintain control over our return flows, provide customers with professional service, and contribute to our ambition to keep products within the circular supply chain for as long as possible.

What We Offer

We provide a pleasant and open working environment where personal interaction is highly valued. We believe continuous development is important and offer plenty of opportunities for personal growth, with room for initiative and independent contribution.

In addition you can expect:

• Competitive salary based on your knowledge and experience.
• Flexible start and end times.
• 27 vacation days plus 13 ADV (reduction of working hours) days.
• 8% holiday allowance.
• Attractive pension scheme.
• Opportunity to work within a financially healthy international organization.
• Informal working atmosphere with short communication lines.

What You Bring to the Team

• MBO (vocational education) level of working and thinking, preferably in an administrative or logistics-related field.
• Experience with logistics and automated systems, and proficiency in working with a PC.
• Familiarity with Microsoft Word and Outlook.
• Strong administrative skills and a high level of quality awareness.
• Good command of Dutch (advanced) and basic English, both spoken and written.
• Understanding of internal logistics processes.
• A sociable personality with a strong sense of responsibility for both you and the team.
• Forklift and reach truck certification are an advantage (preferred but not required).

Job requirements

Your Daily Responsibilities include:

As part of the RMA team within the Circular Service Center, you play an important role in the daily execution of various warehouse and return processes. You are responsible for the accurate and timely processing of goods flows and contribute to the reliable delivery of our customer returns services.

You will work closely with your colleagues and support operational continuity whenever needed.

Your responsibilities include:

• Picking and processing released production orders.
• Managing inventory, both physically and administratively.
• Coordinating and processing return shipments to suppliers.
• Performing inventory checks and identifying discrepancies.
• Supporting various operational processes within the RMA team.
• Contributing to a safe, organized, and efficient work environment.
• Identifying improvement opportunities and supporting the further development of our circular services.