RMA Returns & Compliance Specialist

Masimo; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Job summary

Masimo in Amsterdam is seeking an RMA Associate to receive, decontaminate, triage and transact returned products in a regulated environment. You will log activities, ensure compliant quarantine and recall handling, and maintain accurate ERP inventory and financial touchpoints.

In this role you will resolve missing paperwork, coordinate with Global Technical Services and Customer Service, process returns across multiple ERP systems, verify documentation for routing, and support SOX inventory

Qualifications

• 2+ years in reverse logistics/warehouse with serial/lot-controlled product.
• Experience with ERP/WMS and multiple databases; barcode scanning.
• Familiarity with decontamination SOPs, FDA/ISO 13485 basics; SOX basics.
• Accuracy in data entry; able to read/follow SOPs and travelers.
• Fluent in English; strong written and verbal communication.
• Physical: lift/push/pull up to 40-50 lb; OT/shift flexibility as needed.

Responsibilities

• Intake, decontamination & segregation of daily returns; log and decontaminate per SOPs.
• Identify, quarantine field-recall product; maintain traceability (serial/SKU/LOT/UDI).
• Resolve documentation gaps with Global Technical Services and Customer Service; capture notes.
• Process return transactions across multiple ERP databases; verify documentation for routing and disposition.
• Check warranty status and apply the correct service fee by product family.
• Participate in physical inventories and cycle counts per SOX; reconcile variances.
• Adapt to shifting priorities; contribute improvement ideas to standard work and documentation.
• Maintain regular attendance and perform other duties as assigned.

Skills

ERP/WMS experience

Education

High School diploma or GED

Tools

SAP/Oracle/NetSuite/Infor

Job description

Masimo in Amsterdam is seeking an RMA Associate to receive, decontaminate, triage and transact returned products in a regulated environment. You will log activities, ensure compliant quarantine and recall handling, and maintain accurate ERP inventory and financial touchpoints.

In this role you will resolve missing paperwork, coordinate with Global Technical Services and Customer Service, process returns across multiple ERP systems, verify documentation for routing, and support SOX inventory