Aftersales Administrator

HIKVISION Europe; Hoofddorp; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Opportunities for professional growth and development

Competitive salary and benefits package

Shuttle bus from Hoofddorp train station to the office

Job summary

A leading provider of video surveillance solutions is seeking an Aftersales Administrator in Hoofddorp. This full-time position involves managing RMA processes, responding to customer inquiries, and supporting the Technical Support Team. The ideal candidate has a Bachelor's degree, experience in RMA administration, and strong communication skills. Benefits include a competitive salary, opportunities for growth, and a dynamic international environment.

Qualifications

• Proven experience in RMA administration, customer service, or technical support.
• Experience in the electronics or security industry is a plus.
• Fluency in English is required; additional fluency in Chinese preferred.

Responsibilities

• Manage the RMA email inbox and respond to customer inquiries.
• Oversee incoming and outgoing RMA warehouse inventory.
• Coordinate with teams to resolve RMA-related issues promptly.
• Analyze RMA data for process improvement.
• Maintain documentation of all RMA cases.
• Support the Technical Support Team with additional tasks.

Skills

Communication skills

Analytical skills

Problem-solving skills

Organizational skills

Education

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field

Tools

Microsoft Office

Outlook

SAP

Job description

Aftersales Administrator

HIKVISION Europe is the world’s largest supplier of video surveillance products and solutions, specializing in innovative CCTV and video surveillance technology. With the world’s largest R&D team and state-of-the‑art manufacturing facilities, Hikvision delivers world-class products designed with cutting‑edge technology to customers globally.

Job Summary

As an RMA Administrator, you will be a key member of the Technical Support Team, working closely with technical support specialists, after‑sales service, and warehouse teams. You will be primarily responsible for managing all aspects of the return material authorization process, ensuring efficient handling of product returns and exchanges, and delivering excellent customer service.

Key Responsibilities

• Manage the RMA email inbox, respond to customer inquiries, provide professional and actionable solutions, and assign return and repair tasks to relevant teams.
• Oversee and track incoming and outgoing RMA warehouse inventory; conduct regular inventory checks and ensure accurate record‑keeping.
• Coordinate with technical support, after‑sales, and warehouse teams to resolve RMA‑related issues promptly and efficiently.
• Analyze RMA data and trends to identify areas for process improvement and report findings to management.
• Maintain accurate documentation of all RMA cases and ensure compliance with company policies and procedures.
• Support the Technical Support Team with additional tasks and ad hoc responsibilities as required.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience in RMA administration, customer service, technical support, or a similar role (experience in the electronics or security industry is a plus).
• Excellent communication, analytical, and problem‑solving skills, with strong attention to detail.
• Proficiency in Microsoft Office, Outlook, SAP, and other standard business software.
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• Fluency in English is required; additional fluency in Chinese is preferred.

What We Offer

• Full‑time position based in Hoofddorp, NL (shuttle bus from Hoofddorp train station to the office provided).
• International and dynamic working environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Administrative

Industries

• IT Services and IT Consulting

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