RMA Associate

Masimo Corporation; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

Masimo Corporation is seeking an RMA Associate to manage returns from intake through despatch, ensuring compliant quarantine and accurate ERP documentation. You will coordinate with Global Technical Services and Customer Service to close documentation gaps and process credits or repairs.

The role requires experience with ERP/WMS (SAP/Oracle/NetSuite/Infor), strong data entry, and familiarity with FDA/ISO 13485 guidelines. Physical work includes pallet handling and shift flexibility.

Qualifications

• 2+ years in reverse logistics/warehouse/materials with serial/lot-controlled product.
• ERP/WMS experience (e.g., SAP/Oracle/NetSuite/Infor); comfortable across multiple databases.
• Familiarity with decontamination SOPs, FDA/ISO 13485 basics, SOX for inventory controls.
• Accurate data entry and documentation per SOPs; basic Excel/Sheets skills.

Responsibilities

• Receive, decontaminate and segregate returns by category; log and prioritize ~15–20 pallets/week.
• Identify, quarantine field recalls per FDA-guided procedures and maintain traceability.
• Resolve documentation gaps with Global Technical Services and Customer Service; log notes.
• Process return transactions across ERP databases; determine routing (repair, credits, RTV, etc.).
• Check warranty status and apply correct service fees by product family.
• Participate in physical inventories and reconcile variances to protect inventory accuracy.

Skills

Reverse logistics

ERP/WMS

Data entry accuracy

Excel/Sheets

Education

High School diploma or GED

Tools

SAP

Oracle

NetSuite

Infor

Job description

The RMA Associate is responsible to receive, decontaminate, triage, and transact returned products; ensure compliant quarantine/recall handling; resolve missing-paperwork issues; and keep ERP inventory and financial touchpoints accurate while prioritizing high‑volume weekly receipts in a regulated environment.

Duties & Responsibilities:

• Intake, decontamination & segregation: Segregate daily returns by category (complaints, repairs, evaluations, installations, demos etc.); log and decontaminate per SOPs; handle ~15–20 pallets/week and prioritize per policy.
• Recall & Quality Compliance: Identify, locate, and quarantine field‑recall product promptly per FDA‑guided procedures; maintain traceability (serial/SKU/LOT/UDI) and correct status/locations.
• Documentation resolution & cross-team coordination: Resolve documentation gaps (missing POs/RMAs, wrong serials/SKUs/LOTs) with Global Technical Services and Customer Service; capture clear notes.
• ERP transactions & disposition: Process return transactions across multiple ERP databases in compliance with quality procedures; verify documentation to determine routing and disposition (repair/evaluation/installation/credits/demo return/RTV/scrap).
• Warranty & financial checks: Check warranty status, verify POs for out‑of‑warranty product, confirm customer status, and apply the correct service fee by product family.
• Inventory control & SOX: Participate in physical inventories (PI) and cycle counts per SOX; reconcile variances to protect inventory accuracy.
• Adaptability & Continuous improvement: Adapt quickly to shifting priorities; learn complex product structure and QMS tools; contribute improvement ideas to standard work and documentation.
• Maintain regular attendance in accordance with current position needs and department expectations, as defined by divisional executive management.
• Perform all other duties as assigned or required.

Minimum & Preferred Qualifications and Experience:

Minimum Qualifications:

2+ years in reverse logistics/warehouse/materials/manufacturing with serial/lot‑controlled product.

ERP/WMS experience (e.g., SAP/Oracle/NetSuite/Infor); comfortable working across multiple instances/databases; barcode scanning.

Familiarity with decontamination SOPs, ESD handling, quarantine/recall practices; basic FDA/ISO 13485 expectations; understands SOX basics for inventory controls and good documentation practices.

Accuracy in data entry and documentation; able to read/follow SOPs and travelers; basic Excel/Sheets (filters/lookups; pivots a plus).

Clear written and verbal communication; professional coordination with global teams (Tech Services/Customer Service/Quality).

Physical: lift/push/pull up to 40–50 lb; stand/walk for extended periods; break down pallets; reliable attendance with OT/shift flexibility as needed.

Preferred Qualifications:

• Medical-device or regulated hardware experience; working knowledge of ISO 13485, FDA UDI/recalls, and compliant handling basics.
• Hands-on with SAP/Oracle modules for returns/repairs; exposure to QMS tools (e.g., Trackwise, MasterControl).
• Familiarity with export/shipping documents and carrier portals (UPS/FedEx/DHL).

Financial literacy beyond basics: understanding of AR/AP flows for RMAs (credits, returns, service fee billing, taxes)

Education:

High School diploma or GED preffered

Job Info

• Job Identification 3941
• Job Category Return Merchandise Authorization