RMA Associate

Masimo; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Job summary

Masimo in Amsterdam is seeking an RMA Associate to receive, decontaminate, triage and transact returned products in a regulated environment. You will log activities, ensure compliant quarantine and recall handling, and maintain accurate ERP inventory and financial touchpoints.

In this role you will resolve missing paperwork, coordinate with Global Technical Services and Customer Service, process returns across multiple ERP systems, verify documentation for routing, and support SOX inventory

Qualifications

• 2+ years in reverse logistics/warehouse with serial/lot-controlled product.
• Experience with ERP/WMS and multiple databases; barcode scanning.
• Familiarity with decontamination SOPs, FDA/ISO 13485 basics; SOX basics.
• Accuracy in data entry; able to read/follow SOPs and travelers.
• Fluent in English; strong written and verbal communication.
• Physical: lift/push/pull up to 40-50 lb; OT/shift flexibility as needed.

Responsibilities

• Intake, decontamination & segregation of daily returns; log and decontaminate per SOPs.
• Identify, quarantine field-recall product; maintain traceability (serial/SKU/LOT/UDI).
• Resolve documentation gaps with Global Technical Services and Customer Service; capture notes.
• Process return transactions across multiple ERP databases; verify documentation for routing and disposition.
• Check warranty status and apply the correct service fee by product family.
• Participate in physical inventories and cycle counts per SOX; reconcile variances.
• Adapt to shifting priorities; contribute improvement ideas to standard work and documentation.
• Maintain regular attendance and perform other duties as assigned.

Skills

ERP/WMS experience

Education

High School diploma or GED

Tools

SAP/Oracle/NetSuite/Infor

Job description

The RMA Associate is responsible to receive, decontaminate, triage, and transact returned products; ensure compliant quarantine/recall handling; resolve missing-paperwork issues; and keep ERP inventory and financial touchpoints accurate while prioritizing high-volume weekly receipts in a regulated environment.

Job Summary

The RMA Associate is responsible to receive, decontaminate, triage, and transact returned products; ensure compliant quarantine/recall handling; resolve missing-paperwork issues; and keep ERP inventory and financial touchpoints accurate while prioritizing high-volume weekly receipts in a regulated environment.

Duties & Responsibilities

• Intake, decontamination & segregation: Segregate daily returns by category (complaints, repairs, evaluations, installations, demos etc.); log and decontaminate per SOPs; handle ~15-20 pallets/week and prioritize per policy.


• Recall & Quality Compliance: Identify, locate, and quarantine field-recall product promptly per FDA-guided procedures; maintain traceability (serial/SKU/LOT/UDI) and correct status/locations.


• Documentation resolution & cross-team coordination: Resolve documentation gaps (missing POs/RMAs, wrong serials/SKUs/LOTs) with Global Technical Services and Customer Service; capture clear notes.


• ERP transactions & disposition: Process return transactions across multiple ERP databases in compliance with quality procedures; verify documentation to determine routing and disposition (repair/evaluation/installation/credits/demo return/RTV/scrap).


• Warranty & financial checks: Check warranty status, verify POs for out-of-warranty product, confirm customer status, and apply the correct service fee by product family.


• Inventory control & SOX: Participate in physical inventories (PI) and cycle counts per SOX; reconcile variances to protect inventory accuracy.


• Adaptability & Continuous improvement: Adapt quickly to shifting priorities; learn complex product structure and QMS tools; contribute improvement ideas to standard work and documentation.


• Maintain regular attendance in accordance with current position needs and department expectations, as defined by divisional executive management.


• Perform all other duties as assigned or required.

Minimum Qualifications

• 2+ years in reverse logistics/warehouse/materials/manufacturing with serial/lot-controlled product.


• ERP/WMS experience (e.g., SAP/Oracle/NetSuite/Infor); comfortable working across multiple instances/databases; barcode scanning.


• Familiarity with decontamination SOPs, ESD handling, quarantine/recall practices; basic FDA/ISO 13485 expectations; understands SOX basics for inventory controls and good documentation practices.


• Accuracy in data entry and documentation; able to read/follow SOPs and travelers; basic Excel/Sheets (filters/lookups; pivots a plus).


• Clear written and verbal communication; professional coordination with global teams (Tech Services/Customer Service/Quality).


• Physical: lift/push/pull up to 40-50 lb; stand/walk for extended periods; break down pallets; reliable attendance with OT/shift flexibility as needed.


• Fluent in English.

Preferred Qualifications

• Medical-device or regulated hardware experience; working knowledge of ISO 13485, FDA UDI/recalls, and compliant handling basics.


• Hands-on with SAP/Oracle modules for returns/repairs; exposure to QMS tools (e.g., Trackwise, MasterControl).


• Familiarity with export/shipping documents and carrier portals (UPS/FedEx/DHL).


• Financial literacy beyond basics: understanding of AR/AP flows for RMAs (credits, returns, service fee billing, taxes)

Education

High School diploma or GED preffered