Aftersales Administrator

Hikvision Europe BV; Hoofddorp; Presencial; EUR 32 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Shuttle bus from Hoofddorp

International environment

Growth opportunities

Benefits package

Resumo da oferta

Hikvision Europe BV in Hoofddorp, Netherlands, is seeking an Aftersales Administrator to manage the full RMA process and deliver standout customer service. You will work closely with technical support, after-sales, and warehouse teams to ensure timely returns, repairs, and exchanges.

The ideal candidate holds a Bachelor's degree and has proven RMA, customer service, and SAP experience, with strong communication and organizational skills. English fluency is required, Chinese language is a plus.

Qualificações

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience in RMA administration, customer service, or technical support.
• Experience in electronics or security industry is a plus.
• Excellent communication, analytical, and problem-solving skills.
• Fluency in English; additional fluency in Chinese is preferred.

Responsabilidades

• Manage the RMA email inbox, respond to customer inquiries, provide professional and actionable solutions, and assign return and repair tasks to relevant teams.
• Oversee and track incoming and outgoing RMA warehouse inventory; conduct regular inventory checks and ensure accurate record-keeping.
• Coordinate with technical support, after-sales, and warehouse teams to resolve RMA-related issues promptly and efficiently.
• Analyze RMA data and trends to identify areas for process improvement and report findings to management.
• Maintain accurate documentation of all RMA cases and ensure compliance with company policies and procedures.
• Support the Technical Support Team with additional tasks and ad hoc responsibilities as required.

Conhecimentos

RMA administration

Customer service

Technical support

MS Office

Outlook

English fluency

Formação académica

Bachelor's degree

Ferramentas

SAP

Outlook

Descrição da oferta de emprego

As an Aftersales Administrator (RMA Administrator), you will be a key member of the Technical Support Team, working closely with technical support specialists, after-sales service, and warehouse teams. You will be primarily responsible for managing all aspects of the return material authorization process, ensuring efficient handling of product returns and exchanges, and delivering excellent customer service.

• Location: Hoofddorp, Netherlands.
• Full-time, permanent employee.

Your mission

• Manage the RMA email inbox, respond to customer inquiries, provide professional and actionable solutions, and assign return and repair tasks to relevant teams.
• Oversee and track incoming and outgoing RMA warehouse inventory; conduct regular inventory checks and ensure accurate record-keeping.
• Coordinate with technical support, after-sales, and warehouse teams to resolve RMA-related issues promptly and efficiently.
• Analyze RMA data and trends to identify areas for process improvement and report findings to management.
• Maintain accurate documentation of all RMA cases and ensure compliance with company policies and procedures.
• Support the Technical Support Team with additional tasks and ad hoc responsibilities as required.

Your profile

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience in RMA administration, customer service, technical support, or a similar role (experience in the electronics or security industry is a plus).
• Excellent communication, analytical, and problem-solving skills, with strong attention to detail.
• Proficiency in Microsoft Office, Outlook, SAP, and other standard business software.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Fluency in English is required; additional fluency in Chinese is preferred.

What do we offer

• Shuttle bus from Hoofddorp train station to the office provided.
• International and dynamic working environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.