Retail Support & Operations Intern

Ace & Tate; Amsterdam; Hybrid; EUR 5,600 - 7,800; Full time

Benefits offered by this job

Stipend

Hybrid work

Holidays 10 per 6 months

Travel reimbursement

Wellbeing support

Eyewear perks

Discount platform

Free meals

CultureClub events

Job summary

Ace & Tate is seeking a motivated Retail Support & Operations Intern for our Amsterdam HQ. This full-time 6-month internship starts ASAP and offers a hybrid work setup with on-site engagement at the Amsterdam HQ.

You will handle retail support tickets, generate operational reports, coordinate Visual Merchandising requests, manage store supplies, and visit stores weekly to optimize back-of-house flows. Ideal candidates are hands-on, organized, and customer-focused.

Qualifications

• Team-oriented with excellent communication
• Highly organized and proactive
• Hands-on mindset and positive attitude
• Strong comfort with Ace & Tate brand and customers

Responsibilities

• Handle Retail Support tickets with timely and accurate resolution.
• Produce and maintain operational reports on ticket resolution efficiency and knowledge-base training for store teams.
• Coordinate Visual Merchandising asset requests, distribution, and tracking.
• Manage store supplies and oversee the automation project to streamline replenishment.
• One on-site store visit per week to assess and improve operational flow.

Skills

Communication skills

Team player

Organizational skills

Initiative

Hands-on

Brand understanding

Education

Business / Retail Management

Hotel Management

Related fields

Job description

Company Description

Hi there, potential colleague! Join us in our mission to become a driver of positive change in the eyewear industry. Get ready to make a real impact in a certified B Corp as our new Retail Support & Operations Intern. This position is full-time and available ASAP at our HQ in Amsterdam for a period of 6 months!

You’ll be…

• Handle Retail Support tickets, ensuring timely and accurate resolution.


• Produce and maintain operational reports, focusing on ticket resolution efficiency and knowledge-base training for store teams.


• Coordinate all Visual Merchandising asset requests, distribution, and tracking.


• Manage store supplies, including oversight of the automation project aimed at streamlining replenishment.


• Optimize Back-of-House layouts across stores, including one on-site store visit per week to assess and improve operational flow.

You...

• Are working in a retail store and interested in experiencing it from a different perspective or studying/ recently graduated from Business, Retail Management, Hotel Management or other related fields


• Are a team player with excellent communication skills


• Are highly organized


• Are resourceful and able to take initiative


• Are positive and have a hands-on mentality


• Have a natural feel for the Ace & Tate brand and target customer

What's In It For You…

• Internship fee €500 per month (based on fulltime)


• Flexible hybrid work environment


• Time off that counts 10 holidays per 6 months


• Travel support reimbursement if living more than 10 km from HQ


• Wellbeing support collaboration with ClassPass and unlimited mental health support via OpenUp


• Optical perks continuously update your eyewear collection


• Benefits at Work access to a discount platform for products and services.


• Healthy lunches & snacks daily nutritious lunch


• A culture to love participation in events planned by our CultureClub