IT Support Intern

Mr-Marvis-; Amsterdam; On-site; EUR 5,600 - 7,800; Full time

Benefits offered by this job

Stipend €500 p.m.

20 vacation days

Mobility allowance

Lunch provided

Employee discount

Wellbeing budget

Coaching access

Amsterdam office

Team events

Job summary

MR MARVIS, an Amsterdam-based menswear brand, seeks an IT Support Intern to own first-line IT support for office and stores. You will respond to tickets, fix what you can, escalate what you can't, and document learnings to prevent repeats.

You’ll work with our Head of Digital Operations and be exposed to Google Workspace, Notion, Linear, Odoo, Shopify and device management, building broader IT skills quickly.

Qualifications

• Genuine interest in IT support or systems administration.
• Excellent communication and service-minded attitude.
• Able to troubleshoot hardware and basic networking.
• Organized, reliable, and able to document work clearly.
• Fluency in English, spoken and written.

Responsibilities

• Provide first-line IT support for office and retail locations by responding to tickets.
• Troubleshoot hardware and basic networking issues (laptops, monitors, Wi‑Fi, printers).
• Assist with device onboarding/offboarding in Google Workspace and other tools.
• Document issues and solutions, and own tickets through to resolution.
• Collaborate with the IT lead and Product & Tech teams on projects.

Skills

IT support

Helpdesk

Communication

Documentation

English fluency

Team player

Education

Pursuing IT-related degree

Tools

Google Workspace

Notion

Linear

Odoo

Shopify

Job description

About the Internship

Behind our stores, offices and webshop sits a growing tech stack including laptops, Wi-Fi, Google Workspace, iPads, PIN terminals and more.

We're looking for an IT Support Intern to own first-line IT support, working side by side with our Head of Digital Operations. You'll be the first point of contact for IT questions from office and store colleagues, picking up tickets, fixing what you can, escalating what you can't, and documenting what you learn so the same issue doesn't cost us time twice.

Real ownership, real impact, from day one.

About MR MARVIS

MR MARVIS is an Amsterdam-based menswear brand, dedicated to creating the perfect shorts, trousers and tops. As a Certified B Corporation, we’re proud to be part of a community of companies working together for change, and taking part in collective action to advocate for a shared goal of a global economy that benefits people and the planet.

What started in 2016 with three founders has now grown into a team of 300+ people representing 40+ nationalities. Having established a strong online presence across Europe, we’re now growing our international retail network. Today, you’ll find us in cities such as Amsterdam, Berlin, Paris and London.

We make slow fashion, with timeless design and craftsmanship at the centre. We are dedicated to doing better every day, creating value for our team, our suppliers, our customers, and everyone who interacts with our business.

What you'll do

First-line support for office and retail

• Be the first responder for IT requests from office and store teams.
• Troubleshoot hardware: laptops, monitors, docks, peripherals.
• Solve basic network and office issues: Wi-Fi, printers, meeting room setups.
• Support store technology during store visits: iPads, PIN terminals, and other POS hardware.

Devices, accounts and access

• Prepare, hand out and collect devices for new and departing colleagues.
• Support onboarding and offboarding in Google Workspace and other tools.
• Handle access requests carefully, following our access and security basics.

Ownership and documentation

• Take ownership of open tickets and follow up until they're actually resolved.
• Write clear, reusable documentation and how-to's in Notion.
• Spot recurring issues and suggest structural fixes or small automations.

Grow with the team

• Work closely with our IT lead and the wider Product & Tech team.
• Get exposure to our stack: Google Workspace, Notion, Linear, Odoo, Shopify and device management.
• Take on larger projects as you build confidence and skills.

What success looks like

• Office and store colleagues know who to go to, and get a fast, friendly response.
• Open tickets are followed up and closed, not forgotten.
• Recurring issues are documented, so answers are reusable.
• Senior IT and Product & Tech time shifts from reactive support to structural projects.
• You grow into a broader IT role, already trained on our stack and ways of working.

What you'll bring

Must-haves

• Genuine interest in IT, helpdesk or systems administration.
• You're a strong communicator with a friendly, patient, service-minded attitude.
• You're comfortable troubleshooting hardware (laptops, monitors, peripherals) and basic networking (Wi-Fi, printers).
• You're organized and reliable, and able to document your work clearly.
• You're proactive problem-solver who asks questions and follows through.
• Fluency in English, spoken and written.

Nice-to-haves

• Exposure to device management / MDM and Google Workspace.
• POS or retail tech experience (iPads, PIN terminals).
• Familiarity with Notion, Linear, Odoo or Shopify.
• Curiosity about scripting and automation, and IT security basics.
• Dutch language skills.

How you work

• You're eager to learn and want to grow into a broader IT role.
• You're a team player who can also run with things independently.
• You stay calm under pressure, especially when a store needs you now.
• You take ownership of open tickets instead of passing them on.
• Good vibes.

What you'll get

• A stipend of €500,- p.m. (based on full-time internship);
• 20 vacation days per year (10 per 6-month internship)
• Mobility allowance in case you live outside of Amsterdam
• All equipment needed to set you up success
• Daily free & fresh lunch served at the office
• 20% discount on the entire MR MARVIS collection
• Monthly "Wellbeing budget for Swapfiets, Treatwell, or several gyms. Want to invest your budget? You can, via Peaks!
• Free unlimited access to OpenUp (coaching/psychologists platform) as well as Meditation Moments (meditation App)
• Personal development opportunities to help you grow and excel in your role
• Working in an inspiring office in the heart of Amsterdam
• Join a B-corp and make a real impact
• Working in a fun, international team at a fast growing scale-up
• Amazing team events and weekly Friday drinks with your colleagues

MR MARVIS is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS.