Retail Support & Operations Intern

Ace and Tate; Amsterdam; On-site; EUR 5,000 - 6,000; Full time

Benefits offered by this job

Stipend €500/month

Hybrid work model

Travel reimbursement

Wellbeing support

Optical perks

Discount platform access

CultureClub events

Job summary

Ace & Tate HQ in Amsterdam is seeking a Retail Support & Operations Intern for a 6-month, full-time internship starting ASAP. This role offers hybrid work with three days in the office and an opportunity to gain hands-on experience in store operations.

You will handle Retail Support tickets, produce operational reports, coordinate Visual Merchandising asset requests, manage store supplies and oversee an automation project to streamline replenishment, plus weekly on-site store visits to optimize

Qualifications

• Currently studying or recently graduated in Business, Retail Management or related fields.
• Team player with excellent communication skills.
• Highly organized with a hands-on mentality.

Responsibilities

• Handle Retail Support tickets, ensuring timely and accurate resolution.
• Produce and maintain operational reports focusing on ticket resolution efficiency.
• Coordinate Visual Merchandising asset requests, distribution and tracking.
• Manage store supplies, including oversight of the automation project for replenishment.
• Optimize Back-of-House layouts with weekly on-site store visits to improve operations.

Education

Business, Retail Management or related field

Job description

Hi there, potential colleague! Join us in our mission to become a driver of positive change in the eyewear industry.

Get ready to make a real impact in a certified B Corp as our new Retail Support & Operations Intern.

This position is full-time and available ASAPat our HQ in Amsterdam for a period of 6 months!

You’ll be…

• Handle Retail Support tickets, ensuring timely and accurate resolution.
• Produce and maintain operational reports, focusing on ticket resolution efficiency and knowledge-base training for store teams.
• Coordinate all Visual Merchandisingasset requests, distribution, and tracking.
• Manage store supplies, including oversight of the automation project aimed at streamlining replenishment.
• Optimize Back-of-House layouts across stores, including one on-site store visit per week to assess and improve operational flow.

You...

• Are working in a retail store and interested in experiencing it from a different perspective or studying/ recently graduated from Business, Retail Management, Hotel Management or other related fields
• Are a team player with excellent communication skills
• Are highly organized
• Are resourceful and able to take initiative
• Are positive and have a hands-on mentality
• Have a natural feel for the Ace & Tate brand and target customer

What's in it for you...

• Internship fee €500 per month (based on fulltime)
• Flexible hybrid work environment
• Time off that counts 10 holidays per 6 months
• Travel support reimbursement if living more than 10 km from HQ
• Wellbeing support collaboration with ClassPass and unlimited mental health support via OpenUp
• Optical perks continuously update your eyewear collection
• Benefits at Work access to a discount platform for products and services.
• A culture to love participation in events planned by our CultureClub

Why Ace & Tate?

HQ is where we shape every part of the Ace & Tate experience. It’s fast-paced, collaborative and full of space to grow. Growth here means:

Real ownership from day one

You’ll be trusted with real responsibilities (not just tasks) and supported to deliver work that matters.

Flexibility and autonomy

Learning that fits you

Can I work hybrid or remote?

Yes! HQ teams follow a hybrid model, working three days from the office. Remote work is possible for a limited number of roles, and details about eligibility or visa support are always listed in the job description.

What’s it like to work at Ace & Tate HQ?

HQ is collaborative, fast-paced and inspiring. You’ll work with cross-functional teams on projects that shape the brand, products and customer experience. Creativity, initiative and curiosity are encouraged from day one.

Are there opportunities for growth at HQ?

Yes. We support internal mobility and personal development. From leading projects to moving between teams like Product, Marketing or Operations, there’s room to grow, gain responsibility and make a meaningful impact.