Retail IT Operations Engineer - POS & Store Tech

Circle K Stores Inc.; Den Haag; On-site; EUR 55,000 - 85,000; Full time

Job summary

Circle K Stores Inc. is seeking a System Engineer to join our Retail IT Operations team in Europe. This hands-on role supports POS, Back Office, Forecourt, and Payment technologies, ensuring secure, stable and efficient operations across our store estate.

You will collaborate with cross-border teams, manage incidents, deployments, and changes, and contribute to continuous improvement. Fluent English and local language required, with 3–5 years IT ops experience.

Qualifications

• 3–5 years’ experience in IT operations, service desk, field service, or retail IT.
• Hands‑on support in multi‑site or distributed environments.
• Knowledge of POS, Back Office, Forecourt, and Payment systems.
• Background in convenience retail or fuel is beneficial.
• Experience with ITIL and ITSM processes.
• Fluent in English and local language.

Responsibilities

• Serve as a Tier 2 technical expert, supporting L1 and L3 teams, partners, vendors, local business and stores.
• Support POS, Back Office, Forecourt, and Payment technologies.
• Configure, maintain, and support devices and applications across the retail estate.
• Support store lifecycle activities and business initiatives — new site openings, migrations, and closures.
• Manage software rollouts, patching, and security updates across the estate.
• Resolve incidents, problems and support changes, collaborating with L1, L3 SMEs and support teams where required.
• Monitor and resolve system alerts to ensure uptime and stability.
• Support communication services including WAN, LAN, and Wi‑Fi technologies.
• Work closely with key vendors to ensure service quality and SLA performance.
• Contribute to continuous improvement in the operations area.
• Maintain accurate documentation and help embed best practices across teams.
• Deliver training, knowledge‑sharing, and support project initiatives.
• Contribute to operational excellence, helping reduce recurring issues and improve system stability.

Skills

Troubleshooting

ITIL processes

Stakeholder management

Time management

PowerShell scripting

Multi-site coordination

Education

IT Diploma or Degree

Tools

ITSM tools

Windows/Linux knowledge

POS/Payment systems familiarity

Job description

Circle K Stores Inc. is seeking a System Engineer to join our Retail IT Operations team in Europe. This hands-on role supports POS, Back Office, Forecourt, and Payment technologies, ensuring secure, stable and efficient operations across our store estate.

You will collaborate with cross-border teams, manage incidents, deployments, and changes, and contribute to continuous improvement. Fluent English and local language required, with 3–5 years IT ops experience.