Operations Specialist (Order Management)

Toshiba EMEA; De Meern; On-site; EUR 42,000 - 54,000; Full time

Job summary

Toshiba Global Commerce Solutions is seeking a Customer Fulfillment Specialist to support the order-to-delivery process for major European retail clients. In this role, you’ll work within the European Supply Chain team to ensure accurate order processing and a high-quality service experience.

Ideal candidates have experience in customer service, administration, or logistics, with strong attention to detail and a proactive, collaborative mindset.

Qualifications

• Experience in customer service, administration, sales support, order management, logistics, or a similar operational role.
• Strong organisational skills and attention to detail.
• Excellent communication skills with a customer-focused mindset.
• Proficiency using Microsoft Office, especially Excel.

Responsibilities

• Process and manage customer orders accurately using internal systems.
• Support customers and business partners with enquiries relating to orders, deliveries, and contracts.
• Collaborate with Supply Chain and Logistics teams to monitor deliveries and resolve issues.
• Investigate billing queries and coordinate with Finance for timely resolution.
• Maintain accurate records and documentation.
• Support forecasting, reporting, budgeting, and audit activities.
• Identify opportunities to improve processes and ways of working.

Skills

Customer service

Order management

Logistics

Excel

English proficiency

Dutch proficiency

German or French ability

Tools

Excel

Job description

Customer Fulfillment Specialist

Location: Almere or Utrecht, NL | Reports to: Team Leader, Customer Fulfilment

Why Toshiba Global Commerce Solutions?

At Toshiba Global Commerce Solutions, Inc., we’re not just enabling the retail industry—we’re transforming it. Recognized globally as the market share leader in retail store technology, we work with many of the world’s top retailers to deliver innovative, integrated solutions that connect in-store and digital experiences.

Every day, we help our customers to solve complex, real-world challenges and create more engaging, efficient and meaningful shopping experiences through cutting-edge technology. From advanced Point-of-Sale systems to next-generation in-store innovations, our end-to-end solutions keep retailers ahead in a rapidly evolving market.

Guided by our "Together Commerce" philosophy, we collaborate closely with clients to drive meaningful results—with insight, integrity, and impact. As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. If you're driven by innovation, inspired by transformation, and ready to shape the future of global commerce, you’ll find your place here.

What's 'In-Store'? - Role Overview

As a Customer Fulfilment Specialist,you'll play an important role in supporting the order-to-delivery process for some of Europe's leading retail customers. Working as part of our European Supply Chain team, you'll collaborate with colleagues across multiple countries to ensure orders are processed accurately and customers receive an excellent service experience.

This is a great opportunity for someone with experience in customer service, administration, sales support, logistics, or order management who is looking to grow their career within an international business. You'll gain exposure to customer fulfilment, supply chain operations, and stakeholder management while learning from experienced colleagues in a supportive team environment.

We're looking for someone who is organised, detail-oriented, customer-focused, and eager to learn. Occasional flexibility may be required during month-end and quarter-end periods.

Language Requirements

• Fluent English and Dutch.
• Professional working proficiency in either German or French.

You Will Be Responsibile For:

• Process and manage customer orders accurately using internal systems.
• Support customers and business partners with enquiries relating to orders, deliveries, and contracts.
• Work closely with Supply Chain and Logistics teams to monitor deliveries and resolve issues.
• Investigate billing queries and partner with Finance to ensure timely resolution.
• Maintain accurate records and documentation.
• Support forecasting, reporting, budgeting, and audit activities.
• Identify opportunities to improve processes and ways of working.

What We're Looking For

• Experience in customer service, administration, sales support, order management, logistics, or a similar operational role.
• Strong organisational skills and attention to detail.
• A customer-focused mindset and excellent communication skills.
• Confidence using Microsoft Office applications, particularly Excel.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, collaborative approach and willingness to learn.

Why Join Us?

• Join a diverse European team supporting customers across multiple markets.
• Work with some of the world's leading retail brands.
• Develop valuable experience in customer fulfilment, supply chain, and commercial operations.
• Benefit from ongoing training and development opportunities.
• Build a strong foundation for long-term career growth within a global technology business.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email [e-mail] to inform of any requests.

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.