System Engineer - Retail IT Operations

Circle K Stores Inc.; Den Haag; On-site; EUR 55,000 - 85,000; Full time

Job summary

Circle K Stores Inc. is seeking a System Engineer to join our Retail IT Operations team in Europe. This hands-on role supports POS, Back Office, Forecourt, and Payment technologies, ensuring secure, stable and efficient operations across our store estate.

You will collaborate with cross-border teams, manage incidents, deployments, and changes, and contribute to continuous improvement. Fluent English and local language required, with 3–5 years IT ops experience.

Qualifications

• 3–5 years’ experience in IT operations, service desk, field service, or retail IT.
• Hands‑on support in multi‑site or distributed environments.
• Knowledge of POS, Back Office, Forecourt, and Payment systems.
• Background in convenience retail or fuel is beneficial.
• Experience with ITIL and ITSM processes.
• Fluent in English and local language.

Responsibilities

• Serve as a Tier 2 technical expert, supporting L1 and L3 teams, partners, vendors, local business and stores.
• Support POS, Back Office, Forecourt, and Payment technologies.
• Configure, maintain, and support devices and applications across the retail estate.
• Support store lifecycle activities and business initiatives — new site openings, migrations, and closures.
• Manage software rollouts, patching, and security updates across the estate.
• Resolve incidents, problems and support changes, collaborating with L1, L3 SMEs and support teams where required.
• Monitor and resolve system alerts to ensure uptime and stability.
• Support communication services including WAN, LAN, and Wi‑Fi technologies.
• Work closely with key vendors to ensure service quality and SLA performance.
• Contribute to continuous improvement in the operations area.
• Maintain accurate documentation and help embed best practices across teams.
• Deliver training, knowledge‑sharing, and support project initiatives.
• Contribute to operational excellence, helping reduce recurring issues and improve system stability.

Skills

Troubleshooting

ITIL processes

Stakeholder management

Time management

PowerShell scripting

Multi-site coordination

Education

IT Diploma or Degree

Tools

ITSM tools

Windows/Linux knowledge

POS/Payment systems familiarity

Job description

Job Description Are you an IT professional who loves solving problems, improving systems, and keeping critical technology running flawlessly? Do you want a role where your work directly impacts thousands of customers every day? Do you want a role that works with modern retail technology, supports exciting projects, collaborates across borders, and helps shape the future of our retail ecosystem. Join our Retail IT Operations team and play a key role in delivering secure, stable, and efficient operations across Circle K’s European retail estate. This is a hands‑on, high‑visibility role where you’ll be at the heart of the technology that powers our stores, fuel operations, and customer‑facing systems. Your work directly impacts real customers and frontline store operations every day. No two days are the same and it’s a mix of engineering, problem‑solving, and projects. You’ll collaborate with talented teams across Europe and within a global organization. You’ll help drive transformation in a fast‑moving, innovation‑focused industry. If you’re proactive, curious, technically strong, and thrive in a fast‑moving environment — we’d love to meet you.

As a System Engineer, you will:

• Serve as a Tier 2 technical expert, supporting L1 and L3 teams, partners, vendors, local business and stores.
• Support POS, Back Office, Forecourt, and Payment technologies.
• Configure, maintain, and support devices and applications across the retail estate.
• Support store lifecycle activities and business initiatives — new site openings, migrations, and closures.
• Manage software rollouts, patching, and security updates across the estate.
• Resolve incidents, problems and support changes, collaborating with L1, L3 SMEs and support teams where required.
• Monitor and resolve system alerts to ensure uptime and stability.
• Support communication services including WAN, LAN, and Wi‑Fi technologies.
• Work closely with key vendors to ensure service quality and SLA performance.
• Contribute to continuous improvement in the operations area.
• Maintain accurate documentation and help embed best practices across teams.
• Deliver training, knowledge‑sharing, and support project initiatives.
• Contribute to operational excellence, helping reduce recurring issues and improve system stability.

Skills & Experience

• IT Diploma or Degree.
• 3–5 years’ experience in IT operations, service desk, field service, or retail IT.
• Hands‑on support experience in multi‑site or distributed environments.
• Knowledge of POS, Back Office, Forecourt, and Payment systems.
• Background in convenience – IT retail or fuel is highly beneficial.
• Experience with TSG and Dover solutions are an advantage.
• Experience with Eurodata solutions is an advantage.
• Strong troubleshooting skills and understanding of IT infrastructure.
• Familiarity with ITSM tools and ITIL processes.
• Excellent communication and stakeholder‑management abilities.
• Ability to coordinate work across multiple sites and vendors.
• Experience with managing external partners and key vendors is beneficial
• Scripting skills (e.g., PowerShell) are a plus.
• Strong documentation, organization, and time‑management skills.
• Fluent in English and the local country language.
• Proactive, solutions‑focused, and committed to delivering great service.

Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.