Remote Housing Practice Lead

Settly B.V.

Amsterdam

Hybrid

EUR 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Flexible and remote working

Opportunity to shape a new HR startup

Job summary

Settly B.V. is seeking a proactive Housing Lead to build and grow our housing practice in the Netherlands. You will help international employees relocate and feel at home, focusing on housing-related solutions and relationships with providers.

The role requires 3-5 years of experience in the Dutch housing market, strong communication skills, and a proactive mindset. Flexible, remote-friendly arrangements and Amsterdam-based work are supported.

Qualifications

3-5 years of experience within the Dutch housing market.
Excellent communication and relationship-building with clients and partners.
Strong customer service mindset with problem-solving focus.
Proactive, solution-driven and able to design processes from scratch.
Organized with the ability to manage multiple priorities and collaborate across teams.

Responsibilities

Support clients and international employees relocating to the Netherlands with housing-related questions and solutions.
Own end-to-end housing searches and monitor cases from start to finish.
Build and maintain relationships with housing providers, landlords, agents, and partners.
Resolve escalations and answer housing questions for users and clients.
Monitor vendor performance and contribute to quality, availability, and service levels.
Stay updated on Dutch housing market developments and housing legislation.
Advise internal teams on housing topics and best practices.
Identify opportunities to improve processes and customer experience.
Train clients and recruitment teams on housing regulations and developments.
Help establish and scale Settly's housing practice as the business grows.
Handle escalations with professionalism and empathy.