Reservations Agent

Hotelprofessionals; Rotterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on hotel stays

Online training access

Employee club access

Referral program with hotel nights

Opportunity to join hotel opening

Job summary

Hotelprofessionals is seeking a Reservations Agent to join the opening team of a new hotel in Rotterdam. You will manage individual and group reservations across phone, email, and online channels, ensuring accurate data entry and smooth follow-up to maximise occupancy.

The role requires strong communication, organizational skills, and fluency in English and Dutch; Spanish is valued. Familiarity with PMS and reservation systems is a plus, with opportunities for training and growth alongside our

Qualifications

• Experience as Reservations Agent or Front Office role.
• Experience with hotel openings is valued.
• Strong communication and organizational skills.
• Fluency in English and Dutch; Spanish is valued.

Responsibilities

• Manage individual and group reservations through phone, email, and online channels.
• Ensure accurate data entry, room allocation, and reservation follow-up.
• Provide detailed information about rates, availability, services, and hotel facilities.
• Handle modifications, cancellations, and special requests.
• Coordinate with Front Office, Revenue Management, and Sales to optimize occupancy and revenue.
• Assist in creating and implementing reservation procedures for the hotel opening.
• Ensure compliance with brand standards and deliver excellent customer service.
• Support reporting tasks and maintain reservation records.

Skills

Reservations experience

Front Office experience

Strong communication

Organizational skills

Fluent English and Dutch

Tools

PMS / reservation systems

Job description

Would you like to join the Happiness Industry?

We are looking for a Reservations Agent / Reserveringsagent to join the opening team of a new hotel in Rotterdam (Netherlands).

What will you be responsible for?

• Managing individual and group reservations through phone, email, and online channels.
• Ensuring accurate data entry, room allocation, and reservation follow‑up.
• Providing detailed information about rates, availability, services, and hotel facilities.
• Handling modifications, cancellations, and special requests.
• Coordinating with Front Office, Revenue Management, and Sales to optimize occupancy and revenue.
• Assisting in the creation and implementation of reservation procedures for the hotel opening.
• Ensuring compliance with brand standards and delivering excellent customer service.
• Supporting reporting tasks and maintaining reservation records.

What are we looking for?

• Previous experience as Reservations Agent or in Front Office roles.
• Experience in hotel openings is highly valued.
• Strong communication and organizational skills.
• Fluency in English and Dutch; Spanish is highly valued.
• Knowledge of PMS and reservation systems is a plus.
• Customer‑focused mindset and attention to detail.

What do we offer?

• Up to 50% discount in our 4/5 hotels worldwide.
• Free and unlimited online training with The Power Business School.
• Access to our Employee Club with exclusive advantages and discounts.
• Referral program rewarding your recommendations with hotel nights.
• The opportunity to join the reservations opening of a new international hotel.