Reservations Agent

Conscious Hotels; Amsterdam; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Travel allowance

Salary according to hospitality CLA, S

Job summary

Conscious Group is seeking a Reservations Agent to join our team in Amsterdam. You will be the first point of contact for guests, handling inquiries for nine Conscious Hotels and four Hotel V locations to ensure smooth bookings and a welcoming experience.

You’ll process reservations and payments, manage special requests, and address any issues with a proactive, guest‑centric approach. Fluency in English and Dutch and knowledge of Google Workspace and MEWS are a plus.

Qualifications

• Minimum of one year of experience in reservations.
• Fluency in English and Dutch with strong communication skills.
• Proactive, stress-resistant and guest-focused.
• Affinity with sustainable trends and hospitality values.
• Knowledge of Google Workspace and MEWS is a plus.

Responsibilities

• Handle phone, email and live chat inquiries to book rooms across Conscious Group locations.
• Process reservations and payments; arrange special requests quickly.
• Address and resolve guest complaints professionally.

Skills

Hospitality mindset

Group reservations experience

Proactive and stress-resistant

Commercial thinking

Sociable

Fluent English

Fluent Dutch

Strong communication skills

Google Workspace

MEWS knowledge

1 year of experience in reservations

Tools

Google Workspace

MEWS

Job description

We are Conscious Group! Conscious Group consists of nine hotel, four Hotel V locations and five Conscious Hotels locations, and three restaurants. Here, hospitality, design, and sustainability come together. Conscious Hotels focuses on sustainability down to the smallest detail, without compromising on comfort. While Hotel V is known for its stylish, characterful, and authentically Amsterdam vibe. Within Conscious Group, all locations work together as one team, driven by our FOCAL values: Fun, Open, Connect, Ambition, and Love. And right now, Conscious Group is looking for a Reservations Agent.

Through the Reservations Department, the journey of our guests already starts; they get to know our hotel for the first time (personally) through our enthusiastic Agents, making them feel welcome and knowing they are at the right place. Our Agents are not only pleasant to communicate with but also have a lot of knowledge and organizational skills! They take care of the guests at all five Conscious Hotels and at all four Hotel V hotels; they answer their questions, help make the best hotel reservations and are happy to arrange any extra requests.

You see, our agents are experts in all fields and they love to pass on their knowledge and experience to the next generation. So are you excited to join our team?

What you will do:

As Reservations Agent, you are part of the daily operations of the Reservations department. As a team, you make sure that we offer every guest the best experience at Conscious Group. You'll do this by...

• …answering the phone, emailing and chatting and being the first point of contact for guests who want to book a room at one of the nine hotels;
• ...daily checking the new reservations received, processing payments and arranging special requests in no time;
• ...deal with complaints - unfortunately, they do happen, but you will know exactly how to deal with them.

About you:

• Hospitality is in your DNA: you are able to connect;
• Experience with groups is a pre;
• You are proactive, stress-resistant and love tochallenge yourself;
• You have commercial thinking;
• You are social;
• You have an affinity with organic and sustainable trends;
• You speak and write fluently inEnglish and Dutch and you have strong communication skills;
• Knowledge of Google Workspace and MEWS is a pre;
• You have a minimum of one year of experience in this role.

Join the Fun & Perks:

• We offer a suitable salary according to the collective labour agreement for hospitality in reference scale 5;
• Travel allowance based on the distance between home and work (min. 15 km);