Reservations Internship

StudentJob; Amsterdam; On-site; EUR 5,580 - 8,928; Full time

Job summary

Conscious Group is looking for a Reservations Intern to join their team in Amsterdam. As an intern, you will gain valuable experience while contributing to the guest experience in a vibrant, sustainable hotel atmosphere.

Your role will involve handling guest inquiries, managing reservations, and ensuring a seamless experience for all guests. Ideal candidates will be pursuing studies in tourism or hospitality and have strong communication skills.

Join us for a meaningful internship in one of the Netherlands' most sustainable hotel chains.

Qualifications

• Your internship lasts at least 6 months on a full-time or part-time basis.
• You are a student in hotel school, tourism or related education.
• Fluent English is required; Dutch is a plus.

Responsibilities

• Answer the phone, email, and chat; be the first point of contact for guests.
• Process reservations, payments, and special requests swiftly.
• Prepare quotations for group requests and maintain contact with bookers.
• Handle guest complaints effectively.

Skills

Hospitality

Proactive

Stress resistance

Commercial thinking

Social skills

Affiliation with organic and sustainable trends

Education

Hotel school or related education

Tools

Google Workspace

Microsoft Office

Job description

As an intern you will participate in the daily operations of the Reservations Department. Besides learning, you will really contribute to the experience of our guests!

We are Conscious Group, we offer the most sustainable stay and a seamless guest experience in a fun atmosphere. We have 5 sustainable hotels, an organic restaurants and coffee bars within Conscious Hotels, and together with Hotel V & The Lobby we have grown to a total of 9 hotels and 2 restaurants. Conscious Group is looking for a Reservations Intern. Sounds like something for you? Read on!

Through the Reservations Department, the journey of our guests already starts; they get to know our hotel for the first time (personally) through our enthusiastic Agents, making them feel welcome and knowing they are at the right place. Our Agents are not only pleasant to communicate with but also have a lot of knowledge and organizational skills! They take care of the guests at all Conscious hotels & Hotel V locations; they answer their questions, help to make the best hotel reservations and are happy to arrange any extra requests. They also organize the groups to perfection before handing over the baton to operations.

You see, our agents are experts in all fields and they love to pass on their knowledge and experience to the next generation. So will you come and do an internship with us?

A day in the life of an intern

In a short time you will gain a lot of knowledge and a clear picture of how the department works. Besides learning, you will therefore really contribute to the experience of our guests! You will do this by:

• Answering the phone, email and chat making you the first point of contact for guests who want to book a room in one of the hotels or want to organize a meeting or event.
• Daily checking the new reservations received, processing payments and arranging special requests in no time.
• Preparing quotations for small and large group requests (and being in close contact with the revenue department) and taking on the role of permanent contact person for the booker in order to be able to fully process the group yourself.
• Dealing with complaints – unfortunately they do happen, but you will know exactly how to deal with them.

What else?

Besides the guest contact and organizational aspect you will learn in the Reservations Department, you will have to deal with:

• Working with our modern PMS system MEWS.
• Getting an inside look at backends of OTAs.
• Developing your professional skills.
• Attending monthly team meetings and having bilateral meetings with your internship supervisor.
• Doing your internship at one of the most sustainable hotel chains in the Netherlands.

Your skills:

• Hospitality is in your DNA: you are able to connect.
• You are proactive, stress resistant and challenging yourself.
• You have commercial thinking.
• You are a social person.
• You have affinity with organic and sustainable trends.

What do we need from you?

• Your internship lasts at least 6 months on a full-time or part-time basis.
• Preferably, once every two weeks, a day available in the weekend.
• You are a student in the direction of hotel school, tourism or other related education.
• You speak and write English fluently (Dutch is a plus) and have strong communication skills.
• You have knowledge of Google Workspace (or Microsoft Office).