Reservation Agent

IBIS; Noord-Holland; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Exclusive Accor benefits

Lunch or dinner provided daily

Travel reimbursement from 5 km

Free parking

Employee Experience program

Hotel discounts worldwide

Job summary

ibis Schiphol Amsterdam Airport is seeking a Reservations Agent to be the friendly first contact for guests. You will manage individual and group bookings, asking the right questions to unlock opportunities and turning inquiries into memorable, welcoming experiences.

With a hospitality focus, you’ll inform guests about hotel options, build rapport, and contribute to a seamless guest journey. This full-time role offers flexible hours and opportunities to learn multiple hotel operations.

Qualifications

• Full-time role with flexible hours.
• Fluent in Dutch and English with strong communication skills.
• Background in Tourism or Hospitality and eagerness to learn.

Responsibilities

• Handle individual and group reservations with care and accuracy.
• Inform guests about hotel options and upsell where appropriate.
• Respond to inquiries via phone and email and convert into bookings.

Skills

Dutch fluency

English fluency

Customer service

Communication

Education

Hospitality/Tourism background

Tools

Opera PMS

Job description

Company Description

We are ibis Schiphol Amsterdam Airport, a vibrant 3-star hotel with 644 rooms, 6 exciting F&B outlets, 5 versatile meeting rooms, and above all, a team of 75 passionate colleagues who make every guest feel truly welcome every single day!

Are you a people person with a knack for hospitality and a hunger to sharpen your commercial skills? Then this is your chance to shine and grow with us!

Job Description

What’s in store for you as a Reservations Agent?

As the first friendly voice our guests and clients hear, you’ll be the heart of our reservation desk. You manage both individual and group bookings with care and precision — but that’s not all. Every reservation is a golden opportunity to boost business, and you know exactly how to unlock it by asking the right questions and listening closely.

You’ll actively inform guests about all the amazing options our hotel offers turning every call or email into a memorable “Feel Welcome” moment. Our motto is “Feel Challenged” and trust us, this role is packed with opportunities to learn, grow, and take initiative!

Qualifications

What do we need from you?

• You’re looking for a full-time role with flexible working hours to suit your lifestyle.
• Hospitality runs through your veins; you’re genuinely service-oriented and love turning opportunities into wins.
• You’re a master communicator, fluent in both Dutch and English, and able to connect authentically with every guest.
• You have a background in Tourism, Hospitality, or a related field (bonus points if you know Opera!).
• You’re eager to learn and grow, with a proactive, positive mindset.

Additional Information

What’s in it for you?

• A competitive starting salary that’s 7.5% above the hospitality industry standard — because we value your talent.
• A warm, diverse, and super supportive team ready to share their knowledge and help you thrive.
• Unique opportunities to shadow other departments, giving you the full hotel experience and fast-tracking your career.
• Access to exclusive Accor benefits — discounts at hotels worldwide and much more.
• Daily lunch or dinner on us, so you’re fueled and ready to go.
• The chance to experience our hotel as a guest through our Employee Experience program.
• Travel reimbursement starting from 5 km and free parking if you drive.

Ready to take the next step?