Receptionist (part time)

IBIS; Badhoevedorp; On-site; EUR 18,000 - 26,000; Part time

Benefits offered by this job

Lunch or dinner

Employee discounts (Accor)

Travel allowance

Free parking

Job summary

ibis Schiphol Amsterdam Airport is seeking an enthusiastic Receptionist to be the first point of contact for guests, handling check-ins/outs, invoicing, and front desk tasks with a smile.

Ideal candidates speak English and Dutch, are flexible including weekends, and can multitask across departments while assisting guests with taxi bookings, breakfast times, and local tips. Part-time shifts and employee benefits are offered.

Qualifications

• Fluent in English and Dutch.
• Flexible with weekends.
• Team player with ability to switch between departments.
• Motivated, cheerful and ready to go the extra mile.

Responsibilities

• Be the first point of contact for guests and assist with their needs.
• Assist Front Office with check-ins/check-outs and invoicing.
• Answer phone calls and handle administrative tasks.
• Arrange taxis, provide city tips and information on breakfast timings.
• Arrange rooms for stranded guests and manage related communications.

Skills

Multitasking

Team player

Customer service

Weekend availability

English language

Job description

Company Description

We are ibis Schiphol Amsterdam Airport, a three-star hotel with 644 rooms, 4 F&B outlets and most importantly, a team of 75 fantastic colleagues who are there for our guests every day! We are currently looking for an enthusiastic Receptionist with a true passion for hospitality to join our reception team.

Job Description

Here's what you'll do:

As a Receptionist at ibis Schiphol, you'll be the first point of contact for our guests. If a guest has a question, you'll happily investigate to assist them in the best way possible. Whether it's providing tips about the city, arranging a taxi, or informing them about breakfast timings, you'll ensure every guest leaves satisfied! You'll also assist our Front Office team with guest check-ins and check-outs, invoice preparation, and handling administrative tasks. Answering phone calls will also be part of your role.

Furthermore, you'll need to be resilient under stress and a true multitasker, as you'll need to promptly arrange rooms for stranded travelers from Schiphol.

Qualifications

Who you are:

• You love variety and are flexible in your availability, including weekends.
• You easily switch between different departments and enjoy being a team player.
• You're a go-getter but also take time to enjoy a coffee break with your colleagues.
• Since our guests and colleagues come from all over the world, it's helpful if you speak and write English alongside Dutch.
• Most importantly, you're highly motivated, work with a smile, and go that extra mile to ensure our guests have a pleasant stay.

Additional Information

What we offer:

• You'll work rotating shifts from 06:45 to 15:00 or from 14:45 to 23:00. But keep in mind, it's the hospitality industry, so don't take these times as set in stone!
• We are looking for part-time colleagues who would like to have some flexibility in the amount of hours/days per week.
• Our starting salary is €16,14 bruto per hour (scale 5 of the Hospitality CLA).
• Our Front Office team is diverse and enthusiastic, always ready to teach you new things. You'll also have the opportunity to spend a day shadowing another department, gaining insights into all aspects of hotel life.
• Ibis is part of the Accor family, so you'll get discounts on hotel stays worldwide.
• Of course, you'll also enjoy lunch or dinner with us, experience our hotel as a guest through our Employee Experience program, receive travel allowance from 5 km, and park your car for free when coming to work.