Remote Travel Concierge & Support Specialist

Kim Luxe Travel; Amsterdam; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel benefits

Job summary

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey. This remote role will provide guidance, answer travel-related questions, and help ensure travelers feel prepared before and during their trips.

You will respond to inquiries via email, phone, and messaging platforms, review plans, and share destination tips and company procedures. Check-ins before departure help confirm details and ensure a smooth travel experience.

Qualifications

• Customer service experience is helpful but not required.
• Strong attention to detail and organizational skills.
• Familiarity with digital tools and online platforms.
• Interest in travel and helping others prepare plans.

Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms.
• Review travel plans and help confirm important trip details.
• Provide information regarding destinations, travel guidelines, and company procedures.
• Check in with clients prior to departure to ensure they have everything needed for their trip.
• Address concerns in a professional and timely manner and refer complex issues when appropriate.

Skills

Customer service

Communication

Detail oriented

Digital tools

Tools

CRM software

Email platforms

Job description

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey. This remote role will provide guidance, answer travel-related questions, and help ensure travelers feel prepared before and during their trips.

You will respond to inquiries via email, phone, and messaging platforms, review plans, and share destination tips and company procedures. Check-ins before departure help confirm details and ensure a smooth travel experience.