Virtual Travel Customer Service

Elevationtravelpartners; 's-Hertogenbosch; Remote; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A travel service company is hiring a Virtual Travel Customer Service professional to provide support to clients with trip preparations. This role involves managing inquiries through email, chat, and phone, assisting with itinerary changes, and following up with travelers. The ideal candidate should have customer support experience, be organized, and have a passion for travel. Remote work flexibility and professional development opportunities are offered.

Qualifications

• Experience in customer support preferred.
• Ability to manage multiple requests via email, chat, and phone.
• Motivated to assist travelers with their journey.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Assist clients with trip preparation and support.
• Manage itinerary changes and general travel inquiries.
• Provide destination and travel guideline information.
• Follow up with travelers prior to departure.
• Resolve customer concerns while maintaining positivity.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel and client satisfaction

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks