Virtual Travel Assistance Agent

Kim Luxe Travel; Amsterdam; À distance; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible scheduling

Travel benefits

Résumé du poste

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey. This remote role will provide guidance, answer travel-related questions, and help ensure travelers feel prepared before and during their trips.

You will respond to inquiries via email, phone, and messaging platforms, review plans, and share destination tips and company procedures. Check-ins before departure help confirm details and ensure a smooth travel experience.

Qualifications

• Customer service experience is helpful but not required.
• Strong attention to detail and organizational skills.
• Familiarity with digital tools and online platforms.
• Interest in travel and helping others prepare plans.

Responsabilités

• Respond to traveler inquiries through email, phone, and messaging platforms.
• Review travel plans and help confirm important trip details.
• Provide information regarding destinations, travel guidelines, and company procedures.
• Check in with clients prior to departure to ensure they have everything needed for their trip.
• Address concerns in a professional and timely manner and refer complex issues when appropriate.

Connaissances

Customer service

Communication

Detail oriented

Digital tools

Outils

CRM software

Email platforms

Description du poste

About the job Virtual Travel Assistance Agent

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

Respond to traveler inquiries through email, phone, and messaging platforms

Assist with reviewing travel plans and helping confirm important trip details

Provide helpful information regarding destinations, travel guidelines, and company procedures

Check in with clients prior to departure to ensure they have everything needed for their trip

Address concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

Friendly and professional communication style

Customer service experience is helpful but not required

Organized with strong attention to detail

Comfortable working with digital tools and online platforms

Interest in travel and assisting others with their plans

Remote work environment with flexible scheduling

Training and resources to support success in the role

Opportunities to grow within the travel industry

Access to travel-related benefits and industry discounts