Remote Travel Support Specialist

Elevationtravelpartners; Rotterdam; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A travel services company is seeking a Virtual Travel Customer Service professional to assist clients with trip preparations and support during their travels. This role involves answering queries and managing requests via various communication channels, ensuring travelers feel confident and prepared. Ideal candidates will be friendly, organized, and have a passion for client satisfaction. This position offers remote work flexibility and comprehensive training opportunities.

Qualifications

• Customer support experience preferred.
• Must be reliable and organized.
• Comfortable using online tools and learning new systems.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly and professional communication style

Customer support experience

Reliable and organized

Comfortable using online tools

Interest in travel and client satisfaction

Job description

A travel services company is seeking a Virtual Travel Customer Service professional to assist clients with trip preparations and support during their travels. This role involves answering queries and managing requests via various communication channels, ensuring travelers feel confident and prepared. Ideal candidates will be friendly, organized, and have a passion for client satisfaction. This position offers remote work flexibility and comprehensive training opportunities.