Remote Technical Support Specialist — Life Sciences

GenScript Biotech Corp.; Rijswijk, Delft; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company

Paid parental leave after 3 months

Generous paid time off

Job summary

GenScript Europe Division is seeking a Technical Support Specialist (Internal title: Technical Account Representative) to act as a bridge between customers and internal teams. Based remotely in Europe, you will handle inquiries, provide technical guidance, and prepare customized quotations reflecting customer needs.

The ideal candidate holds a Master’s in Life Sciences with hands-on lab experience in molecular biology or related fields, excels in English, and may speak French or German.

Qualifications

• Master's degree in Life Sciences or related field.
• Hands-on laboratory experience in molecular biology, protein science, cell biology, or related fields.
• Fluency in English (written and spoken); French or German is a plus.
• Strong attention to detail and clear communication skills.
• Previous industry experience in a technical support/customer-facing role is advantageous.

Responsibilities

• Own the daily operation of the customer service function handling inquiries about orders, technical support and related topics.
• Provide technical guidance and practical information; translate customer needs into solutions with internal teams.
• Collaborate with Sales and Production to support regional business growth and customer satisfaction.
• Present technical information at trade shows or customer events when needed.

Skills

Lab experience

Molecular biology

Cell biology

English fluency

French or German

Customer-facing

Education

Master's degree in Life Sciences

Job description

GenScript Europe Division is seeking a Technical Support Specialist (Internal title: Technical Account Representative) to act as a bridge between customers and internal teams. Based remotely in Europe, you will handle inquiries, provide technical guidance, and prepare customized quotations reflecting customer needs.

The ideal candidate holds a Master’s in Life Sciences with hands-on lab experience in molecular biology or related fields, excels in English, and may speak French or German.