Remote Technical Account Manager - Dutch Speaker

YARDI; Amsterdam; On-site; EUR 48,000 - 65,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi seeks an Associate Technical Account Manager to combine technical aptitude with a customer-service mindset. You will provide technical support for Yardi software solutions and collaborate with clients to drive success globally.

Key responsibilities include troubleshooting, supporting during implementations and upgrades, and documenting escalation resolutions. Must be fluent in Dutch, with strong analytical and communication skills for remote support.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or related field.
• Proficiency in Dutch and strong numerical/analytical skills.
• Experience providing remote support via email and phone.
• Excellent customer service and a proactive mindset.
• Attention to detail and ability to follow processes.

Responsibilities

• Troubleshoot application issues and provide proactive solutions.
• Support during product implementations and software upgrades.
• Follow up on issues requiring additional information from clients.
• Prepare detailed write-ups for escalated issues and documentation.
• Maintain client relationships via coordinated weekly calls.
• Collaborate with Global Solutions team across the US.

Skills

Dutch proficiency

Analytical thinking

Remote support

Customer service

Problem solving

Attention to detail

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Job description

Yardi seeks an Associate Technical Account Manager to combine technical aptitude with a customer-service mindset. You will provide technical support for Yardi software solutions and collaborate with clients to drive success globally.

Key responsibilities include troubleshooting, supporting during implementations and upgrades, and documenting escalation resolutions. Must be fluent in Dutch, with strong analytical and communication skills for remote support.