Remote Support Engineer – Industrial Automation

Rockwell Automation; Netherlands; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Volunteer Paid Time off

Donation matching program

On-demand digital course library

Mindfulness programs (Calm)

Employee Assistance Program

OnTrack wellbeing program

Job summary

Rockwell Automation is a global technology leader providing innovative industrial automation solutions. We are looking for an Engineer, Remote Support to diagnose, troubleshoot, and resolve complex technical issues for our Dutch-speaking customers, based in the Netherlands or Germany with a hybrid work arrangement.

You will support our Power and Control hardware teams, work with Logix, Powerflex and Kinetix products, create knowledgebase articles, and deliver excellent service via phone and

Qualifications

• Bachelor's Degree in Electrical or Computer Engineering, Computer Science, Information Systems (or related) or relevant experience with Rockwell Automation or similar hardware products.
• Fluent English and Dutch language skills are mandatory for the role.
• Knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.

Responsibilities

• Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Team member of our Power and Control hardware VFD and motion team where you will work with leading Logix controller, Powerflex and Kinetix systems and related products.
• Create and publish knowledgebase articles.
• Provide exceptional customer service from start to resolution for each issue.
• In most cases, this support will be provided by phone and email.
• In this role work takes place on shift mode from Monday to Friday between 8-17.

Skills

Fluent English

Dutch language skills

PLCs knowledge

Education

Bachelor's Degree in Electrical or Computer Engineering, CS, IS or related field

Tools

VMware

Windows Server

Ethernet networking

HMI systems

Windows & Office 365

Job description

Rockwell Automation is a global technology leader providing innovative industrial automation solutions. We are looking for an Engineer, Remote Support to diagnose, troubleshoot, and resolve complex technical issues for our Dutch-speaking customers, based in the Netherlands or Germany with a hybrid work arrangement.

You will support our Power and Control hardware teams, work with Logix, Powerflex and Kinetix products, create knowledgebase articles, and deliver excellent service via phone and