Global Software Service Engineer - Remote Support & Travel

Lan Handling Technologies; Berkel-Enschot; On-site; EUR 68,000 - 90,000; Full time

Benefits offered by this job

Desk with a view

Training opportunities

Generous travel expense reimbursement

25 vacation days + 13 days leave

Job summary

Lan Handling Technologies in the Netherlands seeks a Software Service Engineer who thrives in a fast-paced, traveling role. You will remotely support customers, visit sites worldwide to upgrade software, resolve complex issues, and minimize downtime.

You review service requests, diagnose problems, and work with Engineering to implement changes. You will also train operators and maintenance staff, ensuring users get the most from LAN systems.

Qualifications

• Several years of experience in a service environment within machine building or industrial automation.
• Knowledge of industrial control systems and servo technology.
• Experience with robot control systems such as KUKA, FANUC, or ABB, and PLC platforms such as Siemens, Rockwell, or B&R.
• Strong command of the English language.
• Basic knowledge of ERP systems, preferably Isah.
• A self-driven, customer-focused, and solution-oriented mindset.

Responsibilities

• Review incoming service requests and diagnose issues.
• Log in remotely, analyse the situation, and restore production lines quickly.
• Develop and test software modifications, coordinate with Engineering, minimise downtime.
• Deliver training sessions to operators, maintenance technicians, and service partners.
• Spend significant time at customer sites to inspect installations, optimise software, and support local partners.
• Collaborate with the Service and Engineering teams to share findings and recommendations.

Skills

Industrial control

Servo technology

Robot control systems

PLC platforms

English language

Self-driven

Tools

Isah ERP

Job description

Lan Handling Technologies in the Netherlands seeks a Software Service Engineer who thrives in a fast-paced, traveling role. You will remotely support customers, visit sites worldwide to upgrade software, resolve complex issues, and minimize downtime.

You review service requests, diagnose problems, and work with Engineering to implement changes. You will also train operators and maintenance staff, ensuring users get the most from LAN systems.