Remote Sales & Service Backoffice Coordinator

Infors AG; Netherlands; Remote; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Remote position

Job summary

INFORS HT, the Benelux subsidiary, is seeking a Sales/Service Administration professional for a remote role. You will manage quotations, orders, service documents and act as the central contact point for Sales and Service in a dynamic environment.

We value experience coordinating multiple tasks with stakeholders, strong organizational skills, and fluency in English. French and Dutch are advantageous, with German as an asset.

Qualifications

• Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment.
• Experience coordinating multiple tasks and stakeholders in a dynamic environment.
• Strong organizational and administrative skills with a structured and precise approach to work.
• Independent, proactive and solution-oriented working style.
• Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage.
• Fluent written and spoken English.
• Knowledge of French and Dutch is an advantage.
• Knowledge of German is an asset.

Responsibilities

• Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders
• Organize the Sales and Service back office and act as the central point of contact for Sales and Service
• Maintain customer, installed-base and service contract data, including warranty status, in the CRM system
• Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations
• Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing
• Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation
• Support marketing activities, trade shows, customer events, seminars and training sessions
• Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities
• Support the preparation of presentations and documentation for management
• Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation

Skills

Coordination

MS Office

CRM/ERP

English fluency

French (adv)

Dutch (adv)

German (adv)

Multitasking

Organizational skills

Education

Business training

Tools

CRM

ERP systems

Job description

INFORS HT, the Benelux subsidiary, is seeking a Sales/Service Administration professional for a remote role. You will manage quotations, orders, service documents and act as the central contact point for Sales and Service in a dynamic environment.

We value experience coordinating multiple tasks with stakeholders, strong organizational skills, and fluency in English. French and Dutch are advantageous, with German as an asset.