Service Technician Benelux (Office Velp) m/f/d 100%

INFORS-HT Switzerland; Velp; On-site; EUR 45,000 - 65,000; Full time

Job summary

INFORS HT Benelux in Velp seeks a service specialist to support customers after delivery, troubleshoot and train users on complex equipment. You will install, calibrate and repair systems, handle complaints and contribute to service manuals, all while following GMP guidelines.

Strong electrical/mechanical installation and automation knowledge, plus ERP and TCP/IP/networking experience, are essential. Dutch and English fluent; French/German a plus.

Qualifications

• Experience installing, maintaining and repairing equipment.
• GMP guidelines knowledge and compliance.
• Ability to read electrical and mechanical schematics.
• Experience with ERP systems and Office tools.
• Fluency in Dutch and English; French and German a plus.

Responsibilities

• Ensure optimal customer service after delivery of goods.
• Provide troubleshooting, functional testing and advanced use support.
• Receive and manage customer complaints.
• Install, maintain and repair equipment per GMP guidelines.
• Conduct internal and external training for customers.
• Assist with creation of service manuals.

Skills

Customer service

Troubleshooting

Training delivery

Equipment installation

Maintenance & repair

Reading schematics

Automation systems

Electrical knowledge

Mechanical knowledge

Office productivity

ERP experience

TCP/IP networking

GMP compliance

Dutch & English proficiency

Education

Bachelor's degree in engineering

Tools

ERP software

Microsoft Office

TCP/IP networks

Job description

This job posting is for our subsidiary in Benelux (located in Velp).

• Ensuring optimal customer service after delivery of the goods
• Providing support for troubleshooting, functional testing, and advanced use of the equipment
• Receiving customer complaints
• Installing, maintaining, and repairing equipment in accordance with GMP guidelines
• Conducting internal and external training for customer
• Assistance with the creation of service manuals

• Expertise in electrical and mechanical installation, automation, and electronics

• Basic knowledge of fluid mechanics, chemistry, and biotechnological processes
• Experience repairing electrical and mechanical equipment
• Ability to read and understand electrical and mechanical schematics
• Understanding of computer-based automation systems and computer network configuration
• Proficient in using Office tools such as Outlook, Word, Excel, and PowerPoint
• Experience working with an ERP system
• Proficiency with TCP/IP networks and infrastructure
• Dutch and English both written and spoken. French and German are a plus

You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.

INFORS HT
Oktavia Chandra

Country Manager Benelux