Autonomous Medical Robotics Field Engineer — Travel & 25 Vacation Days

ROM Utrecht Region; Utrecht; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Company car

25 vacation days

Job summary

Vitestro in Utrecht, Netherlands, seeks a Field Service Engineer to install, service, and troubleshoot the Aletta Autonomous Robotic Phlebotomy Device for clinicians in hospitals.

You will travel across the Netherlands and Western Europe, perform structured root-cause analysis, document findings, and collaborate with the Customer Success team and engineering stakeholders to continuously improve equipment support and service processes.

Qualifications

• 3-5 years of experience in field service, technical support, or assembly with complex equipment (preferably medical or regulated equipment)
• Proven troubleshooting skills in mechanics, electronics, software/logs and/or robotics
• Ability to conduct structured root-cause analysis and document causes
• Fluent in Dutch and English; valid Category B driving licence
• Willingness to travel across the Netherlands and Western Europe
• Documentation skills

Responsibilities

• Safely and reliably delivering the medical device to clinicians
• Handling installations, troubleshooting, and fault resolution
• Working closely with the Customer Success team and engineering stakeholders
• Resolving issues in the field and identifying their root causes
• Improving the service department and its documentation
• Travelling throughout the Netherlands and Western Europe to provide support
• Supporting internal equipment at the head office

Education

Intermediate Vocational/Higher Vocational

Job description

Vitestro in Utrecht, Netherlands, seeks a Field Service Engineer to install, service, and troubleshoot the Aletta Autonomous Robotic Phlebotomy Device for clinicians in hospitals.

You will travel across the Netherlands and Western Europe, perform structured root-cause analysis, document findings, and collaborate with the Customer Success team and engineering stakeholders to continuously improve equipment support and service processes.