Patient Services Supervisor

Medtronic; Heerlen; In loco; EUR 62.000 - 94.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary and benefits

Medtronic Incentive Plan (MIP)

Flexible benefits package

Descrizione del lavoro

Medtronic Netherlands is seeking a hands-on Team Lead to manage a high-performing CRM/ACM support team. You will oversee people management, drive performance against KPIs, and coordinate with stakeholders across departments and regions.

Your role combines coaching, process improvement, and audit support while maintaining a patient-centric service mindset in a fast-paced medical technology environment.

Competenze

• Technical or health-related degree with demonstrated technical skills.
• Excellent communication skills via phone.
• Fluent in English; other European languages a plus.
• Empathic and people-oriented attitude.
• Patience and analytical problem-solving skills.
• Computer and tech savviness; able to learn new technologies and MS Office.

Mansioni

• Manage all people management activities in the team; monitor performance and objectives.
• Lead, motivate and coach the team to achieve KPIs and SLAs; oversee processes and projects.
• Allocate time to system improvements, departmental goals, training and quality objectives.
• Ensure KPIs and SLAs are met and audits/inspections are supported.
• Interact with counterparts; represent the department in meetings and manage escalations.

Conoscenze

Technical skills

Phone communication

People skills

English fluency

Patience & problem-solving

Tech literacy

Team collaboration

Formazione

Technical or health-related degree

Descrizione del lavoro

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Based in the Netherlands, the team supports innovative Cardiac Rhythm Management (CRM) and Acute Care & Monitoring (ACM) solutions, including implantable cardiac devices, remote monitoring technologies, wearable cardiac monitors, connected mobile applications, and video laryngoscopy systems.

Make a meaningful impact on patients' lives while working for a global leader in medical technology. As part of Medtronic's BeConnected team, we provide remote support and troubleshooting to patients and healthcare professionals across Western Europe in 12 languages.

Primary Responsibilities

• You will be fully responsible for all people management related activities in the team: monitoring daily performance, defining and monitoring team objectives, resource management
• Lead, motivate and build a high-performance team through coaching and quality management You will overlook processes and projects within the scope of the team, and drive improvements and efficiency within the team
• A portion of time is spent on individual tasks and projects, e.g. system improvements, departmental goals, training and quality objectives
• Ensure that KPIs and SLAs are met
• Prepare, participate at and assist in audits and inspections (internal & external)
• Interact with counterparts in the department, business, customers, countries and marketing Represent the department in internal and external meetings
• Manage ad hoc issues and escalations.

Required Qualifications

• Technical degree or health related degree with demonstrated technical skills;
• Excellent communication skills via phone
• Solid empathic and people skills
• Positive, culturally sensitive attitude
• Fluent in English. Any other European language is considered a plus
• Patience and analytical problem-solving skills
• Computer and tech savviness: ability to quickly learn new technologies and applications & use MS Office
• You thrive being part of a close-knit and diverse team.

Preferred Qualifications

• Analytical and problem-solving skills
• Experience with managing remotely
• Background in providing patient or health care professional support
• Experience in service focused areas
• Work experience in a contact center or technical support
• Experience with working in a medical technical environment
• Experience with analyzing technical issues and processes for continuous improvement.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 62,400.00 EUR - 93,600.00 EUR | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).