Remote IT Support Technician - Windows & Mac Expert

Pomeroy; Venlo; On-site; EUR 32,000 - 42,000; Full time

Job summary

Stryker, a global medical technology company, is seeking an IT Support Technician to join the team supporting their IT operations. You will provide L2/L3 desktop and remote support, troubleshoot Windows and macOS devices, and assist with AD, M365, and ITSM processes to keep systems running smoothly.

Join a dynamic team delivering high-quality technical support for a Fortune 500 client. This role offers hands-on problem solving and collaboration with cross-functional IT groups.

Qualifications

• 3+ years of experience in an IT support or helpdesk role (L1/L2)
• Solid understanding of Windows 10/11 and/or macOS environments
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and following ITIL processes
• Strong troubleshooting skills and attention to detail

Responsibilities

• Provide second-level deskside and remote support for hardware, software, and network issues
• Troubleshoot Windows and macOS endpoints including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues

Skills

IT support

Troubleshooting

ITIL

Remote support

L2/L3 support

Tools

Active Directory

Azure AD

Microsoft 365

ITSM (ServiceNow)

Group Policy

VPN

Job description

Stryker, a global medical technology company, is seeking an IT Support Technician to join the team supporting their IT operations. You will provide L2/L3 desktop and remote support, troubleshoot Windows and macOS devices, and assist with AD, M365, and ITSM processes to keep systems running smoothly.

Join a dynamic team delivering high-quality technical support for a Fortune 500 client. This role offers hands-on problem solving and collaboration with cross-functional IT groups.