Information Technology Support Specialist

SISL Global; Rotterdam; On-site; EUR 36,000 - 48,000; Full time

Job summary

SISL Global in Rotterdam is seeking an L2 Desktop Support Technician to provide advanced technical assistance for end-users, troubleshoot complex issues, and maintain hardware and software systems for optimal performance.

You will install and configure operating systems, manage Active Directory and group policies, and deliver remote support for home and field users while mentoring junior technicians and upholding IT security policies.

Qualifications

• Two to four years of desktop support experience.
• Familiar with Windows and macOS.
• Experience with Active Directory and group policies.
• Strong problem-solving and interpersonal skills.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certification Desktop Support.

Responsibilities

• Provide second-level support for desktop hardware, software, and peripherals.
• Install, configure, and maintain operating systems and software updates.
• Perform root-cause analysis to identify recurring issues and develop solutions.
• Troubleshoot Windows and Mac break/fix issues.
• Assist with LAN/WAN, Wi‑Fi, and VPN connectivity.
• Collaborate on IT projects, upgrades, and implementations.
• Maintain records of work and resolutions in the ticketing system.
• Provide remote support for remote workers and field users.
• Train and mentor junior technicians.
• Ensure compliance with IT policies and security standards.
• Perform routine maintenance and inspections of equipment.
• Build strong relationships with end users and ensure satisfaction.

Skills

Problem-solving

Communication

Team collaboration

Independent work

Education

Associate's or Bachelor's degree in IT or related field

Tools

Active Directory

Group Policies

Remote desktop tools

Job description

The L2 Desktop Support Technician is responsible for providing advanced technical support and

troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.

Key Responsibilities:

• Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows and mac computers
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment
• Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support