Remote IT Support Agent – Dutch & English

team.blue; Leiden; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

team.blue in the Netherlands is seeking a motivated individual to join their Customer Support team. In this role, you will assist customers with various IT inquiries via phone, chat, or ticket system, providing tailored solutions and advice.

This position requires a strong desire to learn, affinity for IT, and strong communication skills in both Dutch and English. Training is provided, making it suitable for those without prior knowledge.

Working arrangements can be flexible, with options for remote or office work.

Qualifications

• Strong desire to learn and assist customers with their IT questions.
• No prior knowledge required; training provided.
• Ability to provide tailored advice based on customer needs.

Responsibilities

• Assist customers via ticket system, phone, or chat.
• Translate customer needs into concrete improvements.
• Engage with teammates in regular stand-up meetings.

Skills

Customer focus

Strong communication skills in Dutch and English

Affinity for IT

An excellent listener

Job description

team.blue in the Netherlands is seeking a motivated individual to join their Customer Support team. In this role, you will assist customers with various IT inquiries via phone, chat, or ticket system, providing tailored solutions and advice.

This position requires a strong desire to learn, affinity for IT, and strong communication skills in both Dutch and English. Training is provided, making it suitable for those without prior knowledge.

Working arrangements can be flexible, with options for remote or office work.