Customer Support Agent

team.blue; Leiden; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

team.blue in the Netherlands is seeking a motivated individual to join their Customer Support team. In this role, you will assist customers with various IT inquiries via phone, chat, or ticket system, providing tailored solutions and advice.

This position requires a strong desire to learn, affinity for IT, and strong communication skills in both Dutch and English. Training is provided, making it suitable for those without prior knowledge.

Working arrangements can be flexible, with options for remote or office work.

Qualifications

• Strong desire to learn and assist customers with their IT questions.
• No prior knowledge required; training provided.
• Ability to provide tailored advice based on customer needs.

Responsibilities

• Assist customers via ticket system, phone, or chat.
• Translate customer needs into concrete improvements.
• Engage with teammates in regular stand-up meetings.

Skills

Customer focus

Strong communication skills in Dutch and English

Affinity for IT

An excellent listener

Job description

Your Opportunity

At TransIP, we're looking for a new colleague for our Customer Support team. Do you enjoy it when friends and family come to you with their (IT) questions? Do you get excited about a complicated puzzle? Are you a PC or console gamer? Then you belong with us!

What does your day look like?

First, a cup of coffee. After analyzing yesterday's results, you'll start the day with your teammates during a stand-up meeting. You will help customers via our ticket system, by phone, or via chat. You’ll explain how to best assist the customer, and then help them with the knowledge you’ve just learned. You will also be the link with product specialists, translating customer needs into concrete improvements in our products and processes. Every day is different and presents new challenges to solve with your colleagues.

Regular working days are weekdays, but we may ask you to work an evening or weekend shift. If you would prefer to regularly work part of the weekend, we can discuss a schedule that suits you.

Your Profile

Motivation is the most important quality: a healthy dose of enthusiasm and a willingness to learn. You are an excellent listener, understand customer needs, and provide tailored advice. You show empathy for the customer’s situation and ensure they are satisfied with your solution.

We teach you everything: How DNS works, what a VPS is, how to set up email on your phone, and which package best fits a customer’s needs. No prior knowledge is required, because you will learn it all with us.

Additionally we are looking for

• A strong desire to learn
• Affinity for IT
• Customer focus
• Strong communication skills in Dutch and English
• At team.blue NL, you’ll work from home or at the office, in consultation with your team.