Remote Healthcare IT Application Support Analyst (Dutch/English)

MiniMed Group; Netherlands; Remote; EUR 55,000 - 75,000; Full time

Job summary

MiniMed is seeking an Diabeter IT Application Analyst to support Healthcare Professionals in the Netherlands and globally. You will manage IT support tickets, coordinate issue resolution, and communicate in Dutch and English to ensure a seamless user experience.

The role involves creating user documentation, supporting onboarding of new customers, and collaborating with IT teams to maintain smooth digital applications. A strong ITIL background and project management experience are highly valued.

Qualifications

• A bachelor’s degree and at least 3 years of experience in a similar role, ideally within the healthcare industry.
• Native-level Dutch language skills and strong proficiency in English.
• Extensive experience working based on ITIL processes.
• Experience in project management is highly valued.

Responsibilities

• Manage and coordinate tickets from the Diabeter IT support portal, ensuring timely resolution for application users in line with defined SLAs.
• Communicate promptly and effectively with application users in both English and Dutch.
• Prepare insightful application reports for management, providing updates and analysis.
• Develop clear, user-friendly documentation for applications and coordinate localization for international audiences.
• Monitor Service Levels and prevent breaches.
• Initiate improvements to continuously improve service delivery.
• Work closely with IT team to support setup of new customer applications and onboarding.

Skills

Communication

Organization

Customer‑first

International collaboration

ITIL experience

Education

Bachelor's degree

Job description

MiniMed is seeking an Diabeter IT Application Analyst to support Healthcare Professionals in the Netherlands and globally. You will manage IT support tickets, coordinate issue resolution, and communicate in Dutch and English to ensure a seamless user experience.

The role involves creating user documentation, supporting onboarding of new customers, and collaborating with IT teams to maintain smooth digital applications. A strong ITIL background and project management experience are highly valued.