Technical User Support Analyst

MiniMed Group; Netherlands; Remote; EUR 55,000 - 75,000; Full time

Job summary

MiniMed is seeking an Diabeter IT Application Analyst to support Healthcare Professionals in the Netherlands and globally. You will manage IT support tickets, coordinate issue resolution, and communicate in Dutch and English to ensure a seamless user experience.

The role involves creating user documentation, supporting onboarding of new customers, and collaborating with IT teams to maintain smooth digital applications. A strong ITIL background and project management experience are highly valued.

Qualifications

• A bachelor’s degree and at least 3 years of experience in a similar role, ideally within the healthcare industry.
• Native-level Dutch language skills and strong proficiency in English.
• Extensive experience working based on ITIL processes.
• Experience in project management is highly valued.

Responsibilities

• Manage and coordinate tickets from the Diabeter IT support portal, ensuring timely resolution for application users in line with defined SLAs.
• Communicate promptly and effectively with application users in both English and Dutch.
• Prepare insightful application reports for management, providing updates and analysis.
• Develop clear, user-friendly documentation for applications and coordinate localization for international audiences.
• Monitor Service Levels and prevent breaches.
• Initiate improvements to continuously improve service delivery.
• Work closely with IT team to support setup of new customer applications and onboarding.

Skills

Communication

Organization

Customer‑first

International collaboration

ITIL experience

Education

Bachelor's degree

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

As a Diabeter IT Application Analyst, you will be at the forefront of supporting Health Care Professionals in the Netherlands and around the globe by ensuring our digital applications run smoothly and efficiently. Your primary focus will be on managing and resolving IT support tickets, acting swiftly to address user questions and technical challenges as they arise. In this central role, you will coordinate the resolution of application‑related technical issues, collaborating closely with IT teams and other stakeholders to deliver timely, effective solutions. Your ability to communicate clearly in both Dutch and English will be key as you keep users informed throughout the resolution process and ensure a seamless user experience. You will serve as a crucial hub, connecting users, IT specialists, and management, while also contributing to the creation of user documentation and supporting the onboarding of new customers. If you thrive in a dynamic, international environment and are passionate about solving technical challenges, this is your opportunity to make a real impact in digital healthcare.

Responsibilities

• Manage and coordinate tickets from the Diabeter IT support portal, ensuring timely resolution for application users in line with defined SLAs.
• Communicate promptly and effectively with application users in both English and Dutch, especially when addressing solution challenges.
• Prepare insightful application reports for management, providing valuable updates and analysis.
• Develop clear, user‑friendly documentation for applications and coordinate the localization process for international audiences.
• Monitor Service Levels and prevent from breach these Service Levels
• Initiate improvements to continuously improve the service delivery to our customers
• Work closely with the IT team to support the setup of new customer applications, ensuring a smooth and successful onboarding experience.

Required Knowledge and Experience

• A bachelor’s degree and at least 3 years of experience in a similar role, ideally within the healthcare industry.
• Excellent communication and organizational skills—you thrive on keeping things running smoothly and connecting with others.
• Native‑level Dutch language skills and strong proficiency in English, enabling you to work confidently in a multilingual environment.
• A customer‑first attitude and a collaborative mindset—you enjoy working with others to achieve common goals.
• Previous experience collaborating in an international, remote setting, so you’re comfortable working across borders.
• Extensive experience working based on ITIL processes.
• Experience in project management is highly valued and will set you apart as a candidate.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package.

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes.

Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis.

For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it.

With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.

From our intelligent dosing systems that stay one step ahead to our always‑on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions.

Fewer second guesses. And more freedom to live in the moment.

We’re here to make better days possible for people with diabetes.

Joyful, messy, fully lived days. Days where things feel lighter, easier.

For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence.

At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier.

Our people‑first priority.

At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well.

We're dedicated to creating a culture of belonging and providing our people with all the career‑building resources you might need.

Our life‑transforming technologies.

No matter what your role at our company, you're making a difference in the lives of people with diabetes.

Our innovative inventions improve their day‑to‑day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.

Our focus on the future.

We're chasing the dream of a world where people with diabetes can be free of that never‑ending battle of balancing blood sugar.

A world where better days are the norm, not the exception.

Fresh faces and new viewpoints will help create our cutting‑edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.