Patient Services Representative (Dutch and English)

BPN-MiniMed Netherlands B.V.; Heerlen; On-site; EUR 24,000 - 32,000; Full time

Job summary

MiniMed seeks an independent Patient Services Representative to provide exceptional support to Dutch-speaking people with diabetes using MiniMed therapies. You will join a multilingual team and help ensure safe, reliable product operation while delivering empathetic service and technical guidance.

Requirements include at least 1 year in customer service, SAP/MS Office experience, and strong Dutch and English language skills.

Qualifications

• 1+ year in customer service in contact center, office or helpdesk; SAP and/or MS Office experience.
• Secondary school completion.
• Strong Dutch and English oral and written skills.
• Effective multitasking while accessing data across programs.

Responsibilities

• Provide empathetic customer support for MiniMed Diabetes customers.
• Maintain up-to-date product knowledge through training.
• Respond to product operation, troubleshooting, warranties, and parts queries.
• Document customer feedback and troubleshooting steps in systems.

Skills

Customer service

SAP

MS Office

Dutch language

English language

Education

Secondary education

Tools

Word

Excel

Outlook

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

We are looking for an independent, talented Patient Services Representative able to provide customer support to people with diabetes relying on our products. If you are a Dutch speaker, emotional intelligent and empathetic you may be our next support representative to join our dedicated service delivery team. You will support our Dutch‑speaking people with diabetes who use MiniMed‑supported therapy as part of their diabetes management. You will also be part of a wider, multilingual team, making this a truly global opportunity within our organisation. Our Dutch and Belgian sales teams build strong and lasting business relationships with hospital staff, medical associations, and opinion leaders, to achieve that goal. By demonstrating medical-technical expertise and partnering closely with physicians and research institutes, we drive innovation, transform technologies, and help shape the industry.

Responsibilities

Responsibilities may include the following and other duties may be assigned Using proficient disease and therapy knowledge to support customers to deliver safe and reliable customer service and product oriented technical support for MiniMed Diabetes customers. Acting on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets. Responding to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories. Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI). Effectively communicating with customers to resolve issues and answering questions according to department protocols and requirements. Ensuring support and solutions provided are aligned with Department and Standard Operating Procedures and coordinating the return flow for all Diabetes products for quality analysis. Accurately and consistently documenting customer feedback and troubleshooting completed.

Required Knowledge and Experience

At least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience where experience was gained using SAP and/or MS office (Word, Excel, Outlook). Completion of secondary school. Strong oral and written language skills in: Dutch and English Effective multi-tasking (navigating between programs to access customer data and input text during call), Experience in troubleshooting / services in contact center/helpdesk is preferred.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.

From our intelligent dosing systems that stay one step ahead to our always‑on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier.

For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people‑first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career‑building resources you might need.

Our innovative inventions improve their day‑to‑day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never‑ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting‑edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

Equality

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

Credentialing and E-Verify

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status.