Customer Service Representative (Dutch and English)

MiniMed; Heerlen; Hybrid; EUR 40,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Professional development

Job summary

MiniMed is seeking a Customer Care & Supply Chain specialist for its Heerlen office. The role offers a hybrid model (office 2/3 days) in a 12‑month FTC up to 30/11/2027, with close interaction across sales, pricing and other functions.

You will support day‑to‑day Order‑To‑Cash activities and ensure high customer satisfaction. The role requires English and Dutch language proficiency, experience with CRM/SAP, and a structured, proactive approach to problem solving.

Qualifications

• Fluent English and Dutch required.
• Experience with CRM systems, preferably SAP.
• Strong communication and customer‑focused mindset.
• Structured, resilient, and process‑oriented.
• Ability to drive improvements and projects.

Responsibilities

• Provide day‑to‑day support in Order‑To‑Cash processes.
• Handle inbound calls and emails, prioritizing urgent inquiries.
• Document customer specifics in internal systems.
• Support process standardization and lead improvement projects.

Skills

Fluent English

Dutch

CRM systems

Communication skills

Process improvement

Attention to detail

Tools

SAP

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

By joining Customer Care & Supply Chain (CC&SC), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.

Working in CC&SC means being close to our customers, patients, and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

The role is based at the Heerlen office (hybrid working model 3/2). Monday/ Tuesday and Thursday being office days and is a 12 MONTH FTC up to and including 30/11/2027.

Responsibilities may include the following and other duties may be assigned:

Provide Day-to-day Support In MiniMed’s Order-To-Cash Processes

• Provide a professional level of support to patients, Centre of Expertise and Field Sales team.
• Contribute to the company goals in the areas of customer satisfaction.
• Be responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution.
• Be responsible for issue resolution and reactive communication towards the customer/patient.
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects.
• Be responsible for capturing and documenting customer/patient specificities in internal systems.

Required Knowledge And Experience

• Language: fluent English, Dutch
• Previous experience with CRM systems – Preferably SAP
• Strong communication skills;
• Structured way of working, resilience and customer orientation
• A drive for Process Improvement
• Ability to motivate others to pursue common goals
• Positive, can do, attitude.
• High level of accuracy, accountability, integrity and flexibility
• Hybrid working model: 2/3 times a week in the office in Heerlen

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.