Remote-First Customer Delivery Lead

Granular; Netherlands; Remote; EUR 110,000 - 145,000; Full time

Benefits offered by this job

Remote work

All-hands events

30 days holiday

Wellbeing stipend

Equity

Impactful work

Job summary

Granular Energy is seeking a hands-on Delivery Manager to lead the Technical Solutions/Customer Delivery team (5+ staff) at the crossroads of Sales, Customer Success, and Product, engaging directly with clients.

You will shape delivery processes, manage complex accounts, and drive improvements across onboarding, integration design, and ongoing operations, while collaborating across commercial and product teams.

Qualifications

• STEM education
• Experience in SaaS implementation or equivalent experience modeling complex business processes from data
• Experience managing a team with performance assessment and workload planning
• Excellent remote communication with diverse stakeholders
• Strong analytical mindset and attention to detail
• Knowledge of a scripting language (preferably Python) and ability to drive LLMs to automate workflows
• Comfortable in a fast-paced environment with tight deadlines while maintaining quality
• Advanced proficiency with Excel and PowerPoint
• Fluent in English

Responsibilities

• Implement operational and cultural changes to introduce project discipline and rationalise delivered use cases
• Improve processes, especially around streamlining customer integration
• Oversee the entire client delivery activity and provide health reports to key managers
• Manage the team: supervise work, dispatch tasks, plan sprints and rituals, conduct performance reviews
• Lead implementation projects for select accounts with support from the team, analysing systems (ETRM, billing/ERP, CRM) to inform integration strategies
• Design robust data/integration pipelines for our SaaS portfolio management software
• Contribute to product and cross-functional initiatives when required
• Identify opportunities to upsell and develop new platform capabilities in collaboration with commercial and product teams

Skills

Team management

SaaS implementation

Data analysis

English fluency

Python scripting

Stakeholder management

Excel

Remote communication

Education

STEM education

Tools

ETRM systems

CRM/ERP systems

Excel/PowerPoint

Job description

Granular Energy is seeking a hands-on Delivery Manager to lead the Technical Solutions/Customer Delivery team (5+ staff) at the crossroads of Sales, Customer Success, and Product, engaging directly with clients.

You will shape delivery processes, manage complex accounts, and drive improvements across onboarding, integration design, and ongoing operations, while collaborating across commercial and product teams.