Remote Dutch-Speaking Client Support Specialist Greece

WW Talents; Rotterdam; Remote; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Fully remote work from Greece

Training and onboarding

Job summary

WW Talents is seeking a Dutch-speaking Client Service Representative to join international teams in Greece. This remote role will involve delivering customer service, after-sales support, and technical assistance across various projects.

You will communicate via phone, email, and chat, handle inquiries, process returns, and keep CRM records up to date while maintaining a professional, customer-focused approach in a fast-paced multi-country environment.

Qualifications

• C1/C2 level of Dutch
• B2–C1 level of English
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional in challenging customer situations
• Experience in fast-paced international environments
• Basic familiarity with CRM systems and digital tools is an advantage

Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Skills

Dutch language

English language

Communication skills

Problem solving

Multitasking

Customer orientation

Tools

CRM systems

Job description

WW Talents is seeking a Dutch-speaking Client Service Representative to join international teams in Greece. This remote role will involve delivering customer service, after-sales support, and technical assistance across various projects.

You will communicate via phone, email, and chat, handle inquiries, process returns, and keep CRM records up to date while maintaining a professional, customer-focused approach in a fast-paced multi-country environment.