Remote Dutch Customer Support Specialist – E‑Commerce

CBT; Amsterdam; On-site; EUR 15,587 - 18,670; Full time

Benefits offered by this job

Meal allowance: 7 EUR/day

Performance bonus

Holiday & Christmas allowances

Career growth opportunities

Job summary

CBT is seeking a Support Specialist to manage customer orders in a dynamic, international e-commerce environment. This role involves ensuring exceptional service during customer interactions via phone, email, and chat.

The ideal candidate will have near-native Dutch and proficient English skills, alongside strong communication and problem-solving capabilities. The position offers a fully remote work opportunity with a gross monthly salary of 1,534.82 EUR, meal allowance, and performance bonus.

Qualifications

• Thrives under pressure and cares about the details.
• Able to work independently and make decisions confidently.
• KPI-driven mindset with a proactive attitude.

Responsibilities

• Manage end-to-end customer interactions related to online orders.
• Handle delivery tracking, returns, refunds, and payment queries.
• Collaborate with couriers and internal teams.

Skills

Dutch near native

English proficiency (B2 or higher)

Strong communication skills

Problem-solving skills

High attention to detail

Comfortable handling sensitive data

Proactive attitude

Team player

Tools

SAP

Job description

CBT is seeking a Support Specialist to manage customer orders in a dynamic, international e-commerce environment. This role involves ensuring exceptional service during customer interactions via phone, email, and chat.

The ideal candidate will have near-native Dutch and proficient English skills, alongside strong communication and problem-solving capabilities. The position offers a fully remote work opportunity with a gross monthly salary of 1,534.82 EUR, meal allowance, and performance bonus.