Remote Dutch App Support Consultant

UNIT4 NV; Netherlands; A distancia; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible leave

Remote work

Wellbeing days

Growth opportunities

Inclusive environment

Descripción de la vacante

UNIT4 NV in the Netherlands is looking for an Application Support Consultant who will be the first point of contact for our customers on IT and business application questions, providing professional, efficient support to resolve issues. The role requires excellent Dutch and English communication, several years of ERP experience, and knowledge of Microsoft technologies and IT infrastructure.

You will collaborate with the team, mentor colleagues, and contribute to service improvements while

Formación

• Excellent communication in English and Dutch.
• Several years of ERP experience.
• Knowledge of Microsoft technologies and IT infrastructure.
• Exceptional customer service mindset and problem-solving abilities.

Responsabilidades

• Progress issues to resolution by liaising with colleagues and R&D as needed.
• Provide operational support to clients and internal teams in day-to-day activities.
• Investigate, document, and report application defects.
• Proactively highlight escalation risks and coordinate resources for investigations.
• Handle and communicate updates on customer escalations to ensure satisfaction.

Conocimientos

Dutch language

English language

ERP systems

Customer facing

ITIL knowledge

ServiceNow

Microsoft technologies

Team mentoring

Analytical skills

Time management

Herramientas

ServiceNow

Descripción del empleo

UNIT4 NV in the Netherlands is looking for an Application Support Consultant who will be the first point of contact for our customers on IT and business application questions, providing professional, efficient support to resolve issues. The role requires excellent Dutch and English communication, several years of ERP experience, and knowledge of Microsoft technologies and IT infrastructure.

You will collaborate with the team, mentor colleagues, and contribute to service improvements while