Remote Customer Success Manager, EDI & eInvoicing Growth

The Descartes Systems Group Inc.; Hooglanderveen; Remote; EUR 45,000 - 65,000; Full time

Job summary

Descartes is seeking a Customer Success Manager (CSM) to ensure satisfaction, retention, and growth across a portfolio of customers using our EDI and eInvoicing solutions. You will actively identify expansion opportunities and independently close commercial deals amid evolving operational and strategic changes.

The role requires 3–5 years in a customer-facing environment, fluency in Dutch and English, and a solid grasp of EDI processes. Remote work with international teams and clients is offered.

Qualifications

• 3–5 years of relevant professional experience in a commercial or customer-facing role.
• Basic understanding of EDI and associated business processes.
• Strong commercial acumen with ability to identify and close opportunities.
• Fluency in Dutch and strong English proficiency.

Responsibilities

• Manage a portfolio of customer accounts ensuring satisfaction and revenue growth.
• Identify customer challenges and opportunities to support evolving needs.
• Collaborate with internal teams to address client requirements.
• Assist in expanding solutions and closing commercial deals.
• Ensure customers stay compliant with relevant regulations and processes.
• Build lasting relationships and understand customer objectives.

Skills

Customer Success

Account management

EDI basics

Dutch

English

Job description

Descartes is seeking a Customer Success Manager (CSM) to ensure satisfaction, retention, and growth across a portfolio of customers using our EDI and eInvoicing solutions. You will actively identify expansion opportunities and independently close commercial deals amid evolving operational and strategic changes.

The role requires 3–5 years in a customer-facing environment, fluency in Dutch and English, and a solid grasp of EDI processes. Remote work with international teams and clients is offered.