Regional Services Engineer Benelux - ServiceNow

Exclusive Networks; Son en Breugel; On-site; EUR 60,000 - 90,000; Full time

Job summary

Exclusive Networks is seeking a Regional Services Engineer to provide end-to-end technical consulting and leadership across the region. You will collaborate with local Services Engineers on strategic opportunities and customer engagements, delivering advanced pre-sales and post-sales expertise.

You will lead workshops, demonstrations and assessments, support large-scale implementations and customer transformations, and develop reusable assets and best practices.

Qualifications

• Strong consulting and technical services background across enterprise environments.
• Experience across both pre-sales and post-sales engagements.
• Solution design, architecture and implementation experience.
• Strong stakeholder and customer management skills.
• Ability to support complex enterprise environments and transformation projects.
• Excellent communication and presentation skills.
• Proven ability to work across multiple countries and cross-functional teams.
• Strong sense of ownership, accountability and customer focus.
• Fluent in Dutch and English, both written and spoken.

Responsibilities

• Support local Services Engineers on strategic opportunities and customer engagements.
• Provide advanced pre-sales and post-sales technical expertise.
• Lead workshops, demonstrations, assessments and proof-of-concept activities.
• Support large-scale implementations and customer transformation initiatives.
• Develop reusable technical assets, methodologies and best practices, and act as an escalation point for complex technical challenges.

Skills

Pre-sales

Post-sales

Solution design

Stakeholder management

Cross-country work

Technical leadership

Ownership accountability

Dutch & English

Communication skills

Job description

DUTIES AND RESPONSIBILITIES

As a Regional Services Engineer, you will act as a full lifecycle technical consultant and subject matter expert, supporting local Services Engineers across the region. You will provide technical leadership, support strategic customer engagements, and help scale professional services capabilities across the organization. This role reports to the Global Services Director.

In this role, you will:

• Support local Services Engineers on strategic opportunities and customer engagements.
• Provide advanced pre-sales and post-sales technical expertise.
• Lead workshops, demonstrations, assessments and proof-of-concept activities.
• Support large-scale implementations and customer transformation initiatives.
• Develop reusable technical assets, methodologies and best practices, and act as an escalation point for complex technical challenges.

QUALIFICATIONS AND EXPERIENCE

The ideal Regional Services Engineer:

• Strong consulting and technical services background across enterprise environments.
• Experience across both pre-sales and post-sales engagements.
• Solution design, architecture and implementation experience.
• Strong stakeholder and customer management skills.
• Ability to support complex enterprise environments and transformation projects.
• Excellent communication and presentation skills, with the ability to translate complex technical topics clearly.
• Proven ability to work across multiple countries and cross-functional teams in a regional environment.
• Strong sense of ownership, accountability and customer focus.
• Ability to develop reusable technical assets, methodologies and best practices.
• Fluent in Dutch and English, both written and spoken.