Regional Service Quality Specialist: Customer Resolution & RCCA

Momentive; Netherlands; Remote; EUR 51,000 - 74,000; Full time

Job summary

Momentive in the Netherlands seeks a Regional Service Quality Specialist – CS / Logistics to drive the local Customer Complaint Resolution Process, addressing issues like short or incorrect shipments, damaged packaging, and labeling. You will analyze complaints and service quality performance to identify root causes and lead continuous improvements across cross-functional teams.

You will coordinate corrective and preventive actions, support quality initiatives, ensure compliance with service

Qualifications

• 3-5 years of experience in logistics / customer service day-to-day business.
• Fluent in English.
• Demonstrate an effective communication style that builds relationships and positively impacts outcomes and decisions.
• Proven ability to teach, train and motivate others in the organization.
• Problem-solving skills.
• Knowledge in data analysis using Excel and Minitab.
• Ability to note trends in data and identify improvements options to ensure customer satisfaction.
• Proven strong SAP knowledge.
• Good communication and interpersonal skills.

Responsibilities

• Key contributor to the execution of the Momentive Global Quality Strategy for customer-facing objectives.
• Work with business and functional teams to improve the process execution in line with service quality standards.
• Handling customer complaints and quality-related customer inquiries to ensure a Focus on the Customer Culture across all functional departments supporting these processes.
• Responsible for Root Cause Corrective Actions (RCCA) and SAP transactions associated with service quality complaints.
• Follow up on compliance of day to day processes with service quality standards #LI-KG1

Skills

Logistics experience

Fluent English

Communication

Training & mentoring

Problem solving

Data analysis (Excel/Minitab)

SAP knowledge

Customer advocacy

Tools

SAP

Job description

Momentive in the Netherlands seeks a Regional Service Quality Specialist – CS / Logistics to drive the local Customer Complaint Resolution Process, addressing issues like short or incorrect shipments, damaged packaging, and labeling. You will analyze complaints and service quality performance to identify root causes and lead continuous improvements across cross-functional teams.

You will coordinate corrective and preventive actions, support quality initiatives, ensure compliance with service