Logistics Analyst

Abroad Experience; Bergen op Zoom; On-site; EUR 55,000 - 75,000; Full time

Job summary

Abroad Experience in the Netherlands is seeking a dedicated professional to manage the local Customer Complaint Resolution Process, ensuring timely and effective handling of service quality issues.

You will analyze complaints, identify root causes, and drive corrective actions with cross-functional teams, contributing to continuous improvement and customer satisfaction. Fluency in English and Dutch at B2+ are required, with 3-5 years in supply chain/quality.

Qualifications

• 3-5 years of experience in Supply Chain / logistics / Quality
• Fluent in English. Minimum of B2 level of Dutch
• Demonstrate an effective communication style that builds relationships and positively impacts outcomes and decisions
• Proven ability to teach, train and motivate others in the organization
• Problem-solving skills
• Knowledge in data analysis using Excel and Minitab. Ability to note trends in data and identify improvements options to ensure customer satisfaction

Responsibilities

• Own the local Customer Complaint Resolution Process, ensuring timely and effective resolution of service quality-related issues
• Analyze customer complaints and service quality performance to identify root causes and drive continuous improvements
• Coordinate corrective and preventive actions with cross-functional teams and external partners, supporting quality initiatives and ensuring high-quality service

Skills

Data analysis

English fluency

Dutch language (B2)

Communication skills

Problem-solving

Tools

Excel

Minitab

Job description

Our client is a is a global manufacturer of high-performance silicones and specialty materials used in a wide range of industries, including automotive, electronics, construction, healthcare, and personal care. The company develops innovative material solutions that help improve product performance, durability, and efficiency.

Responsibilities/Tasks

In this role, you will be accountable for the local Customer Complaint Resolution Process, ensuring the timely and effective resolution of service quality-related issues, including failure modes such as short or incorrect shipments, damaged packaging, and labeling issues. You will analyze customer complaints and service quality performance to identify root causes and drive continuous process improvements that enhance operational excellence and customer satisfaction. Working closely with cross-functional internal teams and external partners, you will coordinate corrective and preventive actions, support quality initiatives, and ensure the consistent delivery of high-quality service while continuously improving service quality results.

• Key contributor to the execution of the company Quality Strategy for customer-facing objectives
• Work with business and functional teams to improve the process execution in line with service quality standards. Handling customer complaints and quality-related customer inquiries to ensure a Focus on the Customer Culture across all functional departments supporting these processes.
• Responsible for Root Cause Corrective Actions (RCCA) and SAP transactions associated with service quality complaints. Follow up on compliance of day-to-day processes with service quality standards.

Requirements

• 3-5 years of experience in Supply Chain / logistics / Quality
• Fluent in English. Minimum of B2 level of Dutch.
• Demonstrate an effective communication style that builds relationships and positively impacts outcomes and decisions.
• Proven ability to teach, train and motivate others in the organization
• Problem-solving skills
• Knowledge in data analysis using Excel and Minitab. Ability to note trends in data and identify improvements options to ensure customer satisfaction.